Recently I had to resign from my position with a company that I was with for almost 7 years. I decided to just cut ties and focus on finding a new career path.
I have a new interview coming up on the 22nd with a well known company. I'm wondering how to word my explanation of my resignation when asked. Here are the details why I left:
BG: I worked for a graphics company where I was an account manager. We had dedicated accounts. We were responsible for helping clients figure out what graphics and hardware to purchase that met their needs, quoting, help them place the orders, manage the projects, make sure all was shipped on time and follow up as needed.
Good points about the job: I loved most of my clients. The remainder I still worked well with. I was highly reviewed among my clients (many offered to be references) and all my reviews with my supervisor were very good. I got along with all of my co workers.
Pay really didn't seem high enough for the stress of what we were doing.
Many co workers left in the last 2 years (for higher paying jobs) and the rest of us got their accounts, causing me to be overworked and unable to focus on client's needs. This caused complaining on response time and I'm sure the company lost some business because of it.
My employer did not hire enough to take into consideration our high turnover - many people who were hired quit before getting out of training, or were so incompetent that it caused more work for the rest of us until they had enough evidence to let them go.
My employer did not hire enough order entry reps ( to enter all the orders in the system), so after finishing our own work, we had to do 1-3 hours more of order entry, causing some days to be 10-12 hours long. You had no idea when you would leave.
My employer would assign extra projects on top of our already too high workload with no extra compensation.
My employer, stated they were now hiring at a hire rate, however the rest of us would see no more compensation, so I, at 7 years experience, was only making $1 more per hour than a new hire.
Our inventory system, and machinery had major issues, which we were not kept up to date on, and we would have to call clients and lie why a project could not get out the door.
Due to the overtime, I could not schedule anything after work as we were expected to stay. Leaving on time or a particular time (not early) had to be approved 4 days in advance. My kids were not getting to their activities (my husband tried, but is only 1 man).
The last week I was there I had to physically leave the building as it was getting to me too much. I've never had to do that before. In the last few months, I begged my supervisor to do something, as the load was too much and the company would lose clients. Nothing was done. I finally realized nothing would change and I handed in my resignation to focus on a new job with better life/work balance.
So based on all of this, what is the best way to explain why I left? Of course you don't want to bad talk your previous employer, and I know there is nothing to gain in doing so. The last time I interviewed (while I was working), I simply explained that there were changes with my employer and that I felt it was time to move on. They wanted details.
I just don't want to ruin this interview.