Author Topic: Holy Mackeral! I Have Been WAY Overtipping! What to do.  (Read 9997 times)

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GLaDOS

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #15 on: November 10, 2013, 02:53:33 PM »
What outcome are you looking for? Are you willing to just let the overpayment be a "School Of Hard Knocks Tax", or since money is a little tight, for her to apply that as credit to a future payment?

If it's the first, I'd just start paying the $15 + whatever tip you normally would, with no mention of it, or just brush it off with a "oh, I finally read the sign! I've thought that the price was $30 all this time. Silly of me, huh?" and move on with things.

If you want reimbursement, I'd take her aside and say something like "Manicurist, I love your work, and I really appreciate the work-arounds you've come up with for me. I just now looked at the sign, and I realize I've been paying you double, plus a tip for fills. I'll be a client for a very long time, and I'd like to work out something so we can even that out."  If it was a clueless mistake and she didn't realise it either, it shouldn't be a problem and she'll probably want to make it right with you as well.

If not, or if she balks at even a discounted fill, I'd take what you learned (ie, what works for you and what doesn't with your nails) and find a more reputable manicurist.

There's Science to do!

Slartibartfast

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #16 on: November 10, 2013, 02:57:02 PM »
I'd find someone else, honestly.  Even if you go somewhere else for just a few months, then if/when you come back it's not "business as usual" and you can start paying the accurate rate (and a realistic tip) without feeling like you need a big explanation.

Although honestly, if the price really is $15 instead of $30, I would think her decision to not at least mention your huge overtipping each time would be reason enough for me to not come back.

bopper

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #17 on: November 10, 2013, 03:38:44 PM »
Or you could say "I have a question about the pricing...I paid $30 for my initial acrylics and have been paying that much every time even though I have been just getting fill-ins after that, and the price for that according to the sign is only $15. So I have been overpaying for months now.  What can we do about that?"

CrazyDaffodilLady

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #18 on: November 10, 2013, 03:41:02 PM »
Based on my experience, I think it's strange that the manicurist doesn't tell you the amount due when you get ready to pay.  Customers shouldn't have to guess based on a sign that some people may not see and that may be ambiguous or out of date.

I overtip my hair stylist a bit ($20 tip on a $60 charge).  She always over-thanks me a bit.  I think it's odd that your manicurist does not show a response to a huge tip (if indeed the cost is only $15). 

This is a business transaction, and there's no need for you to be embarrassed about asking what the cost is.  Next time you're there, simply ask, and if the price doesn't match the sign, ask why.

I don't think it would be fair to ask for reimbursement if it turns out you've been over-paying, even for years.  Ultimately, that was your responsibility, and it might be difficult for her to come up with the money after the fact.  If she offers, fine; you can work something out.

The first step here has to be to determine whether the actual cost is $15 or $30. 
It takes two people to play tug of war. If you don't want to play, don't pick up the rope.

miranova

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #19 on: November 10, 2013, 04:55:55 PM »
If she has indeed been pocketing a $20 tip for a $15 service(as opposed to the pricing sign just being wrong or something) and never said a word or told you that you were overpaying, I would never use her again and I'd consider telling her why.  I really don't care how tight money is.  Money is tight for a lot of people.  My personal ethics would never allow me to keep money under false pretenses just because I happen to need it.  She should have said something the very first time.  If you had said "oh I know it's only $15, the rest is your tip", then fine, you would just be a ridiculously large tipper and I could understand her not saying it again repeatedly.  But to never tell you?  Unacceptable and I'd be finding a new nail salon. 

delabela

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #20 on: November 10, 2013, 05:51:49 PM »
I don't think it's all on the manicurist here - she could very well have assumed that the OP was grateful for the level of service and was tipping accordingly.  While maybe it would have been best practice to double check such a large tip, the manicurist probably assumed OP read the sign and was doing what she intended to do.

I think it would be completely inappropriate to ask for reimbursement (but it doesn't sound like that's your intention).  Perhaps you can just say - "I just noticed the sign said it's $15 for a fill - is that the correct price?" and when she confirms, tip on that.

sparksals

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #21 on: November 10, 2013, 06:09:20 PM »
Are you actually handing the payment to her or a receptionist at the desk?  If it is the latter, she may not know you are overpaying.  I know many salons that are setup this way.  The desk may keep track of tips or she may have to give a percentage to the salon or the front desk clerk might be pocketing if this is the setup.  If you are handing the payment to her, there is no way she was confused. She took the payment fully knowing the actual cost.  She should have said something.

turnip

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #22 on: November 10, 2013, 06:29:08 PM »
Practically speaking - I would never try to get any sort of credit out of her or the store, and continue as a customer.  The likelihood is you are going to upset her, and having a person mad at you doing your nails strikes me as a very bad idea.


LifeOnPluto

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #23 on: November 10, 2013, 09:00:45 PM »
Definitely find out about the sign, and whether it matches the service you are getting. You can just ask casually - eg "Hey, I noticed the sign over there. Just want to clarify whether my fills are $15 or $30?"

If it turns out to be $30, that's great! Although you might want to point out the sign is misleading.

If it turns out to be $15, you'll need to decide what to do. Ask for credit? Go somewhere else? Say nothing, but only pay $15 (plus tip) from now on?

FWIW, I think that if she was accepting $35 from you each time for a $15 service, she was in the wrong. Maybe not technically rude from an etiquette POV, but from a moral POV, I think she had a responsibility to speak up, and clarify with you as to whether it was an extremely large tip or not.


Yarnspinner

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #24 on: November 10, 2013, 09:21:44 PM »
I don't think it's all on the manicurist here - she could very well have assumed that the OP was grateful for the level of service and was tipping accordingly.  While maybe it would have been best practice to double check such a large tip, the manicurist probably assumed OP read the sign and was doing what she intended to do.

I think it would be completely inappropriate to ask for reimbursement (but it doesn't sound like that's your intention).  Perhaps you can just say - "I just noticed the sign said it's $15 for a fill - is that the correct price?" and when she confirms, tip on that.


I really do think it's this.  And I think I am going to just start paying the $20 and chalk it up to the school of hard knocks.  One reason I was probably so slow on the uptake is that this actually seemed CHEAP for a fill after one of the last places I went, where they charged $50 every two weeks.  Back then my rent was low and I had cash to burn....Everyone, thank you for your really good advice!

Yarnspinner

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #25 on: November 10, 2013, 09:28:29 PM »
Just to clarify a little more: if this place was any more casual, we'd be sitting in each other's living rooms braiding each other's hair and having popcorn while we watched "Real Housewives."  The manicurist is also from another country and there is a bit of a language problem.  (No, I don't think I am being treated like Elaine on "Seinfeld.")  And, honestly, I don't want to find someone else because I ALSO get my hair done there...and I do NOT want to find another stylist.  This place is inexpensive and they do a good job.  I've been going there for closing in on twelve years, though I have only been going to Manicurist for the last three or four.  I switched to her from someone who used to work in the place, quit because she didn't like Manicurist's ethnicity, and became so slipshod and unhygienic after leaving the place, I just quit going to her.  So, as I said, I'm going to suck it up and just start paying the fifteen plus tip and see what happens.  Fingers crossed.

MommyPenguin

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #26 on: November 11, 2013, 12:39:24 AM »
I think I may have done this once.  I paid for a more expensive service, and it was my last time getting this service.  I meant to give a $20 tip, which would have been fairly generous.  But as I went to leave, she ran to the door and called behind me, "Did you mean to leave this much?" and waved it.  I told her yes, and went on my way feeling pleasantly generous.  And then at some point later I remembered that I thought I might have had a $50 in my purse, a gift for my birthday.  Had I given her the $50 instead of the $20?  That haunted me for a while.   But she'd certainly given any potential mistake her due diligence, so it was my fault if I had.  I was never quite sure if I'd broken the $50 previously or if I'd given it to her.  Oops.

I'd ask her the next time, "So, I think I've been misreading this sign the whole time... fills, are they $15, or $30?"  And if she says, "$15," then laugh at yourself and say, "Man, you'd think I'd be able to read a sign correctly after all these years.  Well, that will certainly make my life easier, as money has been a bit tight lately and I'd like to be able to keep getting my nails done!" and then give her the $15 plus whatever you'd usually tip on it.  If, however, she says, "$30," say, "That's what I'd been thinking, but then I saw that sign and got confused," pointing to the sign, and wait for her to clarify.

Arila

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #27 on: November 11, 2013, 01:09:29 PM »
It is certainly a pickle.

I wanted to address some of the comments about why change isn't being made, or prices clearly stated at the end of the service. At my mother's favored nail salon, the prices are quite passively communicated (there is a "menu" of services). You have the money out, or in an envelope before you even get the service, and they take it when they escort you to the drying station. You're expected to have planned out your cash in advance, and I never see anyone having any sort of back-and-forth handing of money transaction there.

Yarnspinner

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #28 on: November 11, 2013, 08:14:20 PM »
It is certainly a pickle.

I wanted to address some of the comments about why change isn't being made, or prices clearly stated at the end of the service. At my mother's favored nail salon, the prices are quite passively communicated (there is a "menu" of services). You have the money out, or in an envelope before you even get the service, and they take it when they escort you to the drying station. You're expected to have planned out your cash in advance, and I never see anyone having any sort of back-and-forth handing of money transaction there.
This.  I usually write a check because I don't carry much cash.  and I fold it over and hand it to her.  Others stick the money in envelopes and put it in the drawer of her station.

Ditto my hair stylist.  I write a check that includes her tip and she rings the sail up and removes her tip from the register at that time.

And then there's the owner. She will say "I'm going to subway, anyone want a sandwich?"  I've never done it but some customers have and then tried to give her money and she waves them off, returning with twice the food they asked for and extras.

We're sort of like a big sloppy family who toss money around with abandon.


esposita

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Re: Holy Mackeral! I Have Been WAY Overtipping! What to do.
« Reply #29 on: November 11, 2013, 08:33:30 PM »
"I'm wondering if Manicurist even LOOKS at the check before she signs off on the back because she got after me for overpaying on something else and gave back the cash.

and I fold it over and hand it to her.  Others stick the money in envelopes and put it in the drawer of her station."

Because of these two points (I cannot figure out how to quote two separate comments) I would just give her the correct amount in the same way you're giving her the other one.
It sounds like a possibility that she might not have even noticed? And I have no idea how tips are done at this type of place, but what if someone just goes through all the checks and gives everyone their tips? She might notice more than usual but not have a way of consistently knowing who paid more. Maybe. I really have no idea...I've only had a manicure like, twice in my life. :(