I have a co-worker with whom I have to interact in order to do a part of my job, so unfortunately I can't just avoid her. She is very short-tempered and abrupt and kind of unpredictable...whenever I go into her office I never know if Nice Sharon or Nasty Sharon will be on the other side. The only interaction I have with her is basically to bring her the completed paperwork so she can contact shippers and attach waybills and stuff to boxes that are packed and ready to go. I wish I didn't have to, or that she would have a drop box installed outside her door (which we've suggested, nothing was ever done about it) so I wouldn't have to deal with her, because I'm getting a little tired of having my head bitten off just for trying to do my job.
If I have to go into her office to get something corrected on a sales order, which happens, because hey, everyone makes mistakes, I get treated to a snarky rant about how it's the end of the ****ing world if SHE makes a mistake and no one else ever hears about it if THEY make a mistake (we totally do) and on and on and on with ranting and cussing and in general just making me feel like I've ruined her whole day because I need to get an error corrected on the paperwork, which has to be correct or the wrong thing will be shipped out. I understand that no one likes to be interrupted when they are busy, but I need to do my job too, and sometimes that involves crossing paths with co-workers. That's the nature of most jobs.
I also know that only the Bossmen and the Purchaser are exempt and she is not rude or nasty to them, just the shop people and the receptionist. When my assistant (who also occasionally helps with shipping when the orders are small) goes to take the paperwork to Sharon, she started out just walking into Sharon's office without knocking, as per Sharon's request as she found the knocking distracting, but when M went to bring stuff into Sharon's office, she got told off for "sneaking" in. No one has any idea what Sharon means by "sneaking"; as far as any of us have seen, M just walked in the same as the rest of us. Then when Sharon told us she would rather we started knocking so we did. When I knock, I get a curt, "Yeah?" and usually I'm ignored if all I'm doing is dropping paperwork in her bin but heaven help me if I have a question or need a correction. That's when I get treated rudely and lectured on just how BUSY she is, and don't I understand that she has stuff to do and calls to make and calls to answer and sales orders to get out onto the shop floor?? Usually this lecture heavily implies that she is the only busy one at work and the rest of us all sit on our hands all day, which I find insulting. M, meanwhile, still gets accused of "sneaking" even though she knocks and waits to be acknowledged before she walks in. I have no idea how that could be construed as "sneaking".
We've discussed amongst ourselves what we should do, if anything. Should we go to Bossman? If so, should we go together, individually, or send one person to speak for all of us? Should we just keep taking Sharon's ire and rudeness to avoid confrontation all together? I try to let it just roll off me, because I know that whatever the real problem is, it isn't with me (or the rest of us in the shop). I remind myself it isn't personal, but at the same time I also feel like there's no reason we should have to accept that kind of treatment.
What should we do?