I have a friend, let's call her Steve
Steve ordered something from an Etsy shop: a custom-made item, in the beginning of November. The item is to be used at a wedding in June, so there is no real rush to get it. Steve paid the item through Paypal because of the buyers protection. It was the first item she ever bought online.
The order was to be delivered by the end of November, but Steve did tell the shop owner that there was no rush.
Today, Steve decided to contact the seller, to see what the delay with the item was. Steve e-mailed the shopkeeper through the Etsy shop, and decided to have a look at the Buyers protection, just in case. Buyers protection has to be started within 45 days of payment, in order to be eligible. Realizing that there is not enough time to confer with the seller (time-differences and pending travel), Steve decided to open a dispute with Paypal right away.
The Etsy seller (who has a 5 star review from over 4000 buyers) will have no prior communication from Steve, he will receive an e-mail from Etsy and a dispute-email from Paypal at the same time. If Steve had known about the 45 days, she would have contacted the seller earlier. If the 45 days was not in place, Steve would not have initiated a dispute at this time, but would have waited for a reply from the seller first.
So here is the question: Was Steve rude due to her bad planning? Or is it okay to open a dispute when the expected delivery has been delayed for a month without communication.