since there seems to be much confusion about what I do, it basically comes down to this.
We have clients and they call us when they don't have enough workmen. Then we call some of our guys and tell them "this job tomorrow, those are the hours, can you do it." (Except I shouldn't say can you do it)
The ones who are going to work that day, we call about an hour before they have to start working, to see if they are up and/or ready to go. If they aren't responding, we have to make sure that we have a backup plan.
Now for a positive update
I did get a compliment about my wording this week. My boss said that I seemed to be working here for years (instead of 3 months) the way I talked at the phone that day, so that's a good thing!