When I was a cashier, I actually liked working the cigarette aisle for the most part. Most people are polite, and it's rarely slammed. I also liked most of our older customers, but sometimes....
I'd seen this gentleman in the store before, he would come in on his own motorized scooter from the nursing home/independent living center up the street, and word had it he was a bit difficult, always paid with a store gift card, evidently his kids took that method of giving him an "allowance" that he could use only in certain selected places.
Customer comes huffing up to me on his scooter and snaps " I already had to wait in line once, the cashier down there wouldn't come get my cigarettes from here and sell them to me on this lane!"
I replied "Yes sir, we cannot sell tobacco on any lane but this one, it's store policy and the software on the registers will not let us ring it up anywhere else. Now what brand would you like, please?"
C snarls back" Whatever's cheapest, and I am also going to want ten dollars back on my debit card!" I reply, "I'm very sorry sir, 20 dollars is the smallest amount of cash back we can do on a debit card."
I hold up one each of our 3 cheapest brands, he says he wants Marlboros and demands to know where the CSM is so he can complain about the first cashier not checking out his cigarettes on 1 express and me not giving him 10 cash back altho we have no option to do any such thing. CSM overhears his demand as she's walking back to the podium and asks OSC if she can help him in any way.
He says, "Yes, you can tell this girl to give me ten dollars cash back like I want, and we should be able to get cigarettes on any lane in here, I didn't want to have to come down all this way to this lane."
CSM replies, "I'm sorry sir, I can't reprogram the registers to sell tobacco on all of them, and the bank makes the decision on the cash back amounts. Is there anything else we can get you?"
C snarls a negative, tells me to ring up his Marlboros.
I ring the guy up and give him his total without bothering to card him and he swipes his card on the debit reader, swearing about not being able to get ten dollars cash back the whole time. He says, "It's not asking for my pin!" THROWS the card at me and tells me to swipe the card thru my register.
I get the card swiped and realize, it's a gift card like he always uses. No PIN, and no cash back allowed at all. C yells "Ok, I changed my mind, I want 20 back now, where's the screen for that up here on the pad?"
I reply "Sir, there is no way we can do cash back on our store gift cards, even the assistant manager can't do it. Would you like me to get the manager for you?"
C turns 3 shades of puce, then goes white and says, "No, I'll just buy them at the Murphy out front from now on, the service is better!"
I hand him his Marlboros and he scoots off, nearly running down CSM in the process. The customer behind C asks me if he was really trying to get cash back on a store card, I say yes, and CSM says, yeah, he tries that on our cashiers every time he gets one he hasn't seen before. His kids want to keep a leash on his spending so it's store gift cards only. When he gets cash he tries to give it to someone at the home to spend on liquor for him.
(we're in a dry county, it's about 6 miles over the river bridge to the nearest liquor store, so C can't make it safely on his scooter. )