After working at a tiny business for 6 years I'm still getting the hang of working for a larger company and figuring out the right way to handle things.
At my work there are about a dozen people trained to be backup for the receptionist. I am one of them, and I am at the bottom of the list since I'm very busy most of the time. Right now I am approaching the busiest time of the month.
I got an email this morning asking if I would cover reception for an hour. It looked like the receptionist had already asked several other people, who said that they were too busy. I figured it was only for an hour so I'd make it work.
I said yes, and about 10 minutes later my manager sent out an email to several other backups saying I was too busy to cover reception and someone else needed to figure it out.
That made me wonder if I made a misstep somewhere. Should I have consulted a manager before saying yes? I have a high level of autonomy and don't usually speak with my manager more than once a week, so I honestly didn't think to ask first.
I guess I'm just trying to figure out the best way to handle this in the future.