Author Topic: Expecting me to open the door early....  (Read 10752 times)

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VorFemme

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Re: Expecting me to open the door early....
« Reply #75 on: March 21, 2014, 05:59:20 PM »
I drove by the library today to turn in a book (it was on my way somewhere else).  I got there just before 10 am.  On Mondays & Fridays, that location opens at noon (2 hours later).  Someone was sitting there, her car running, on her phone, waiting to go in.  I dropped my book in the outside return slot & went back to my car. 

I have no idea if she planned to leave her car running for the whole two hours, but *I* go to the local fast food place with free wireless, coffee, & such so that I stay comfortable, have wireless, I can read, and sip a drink to stay hydrated. 

I also try to avoid getting anywhere two hours early...but sometimes, that's when you leave the house due to other things going on....

If the library has different hours on just two days of the week, and they're not "usual" weird days like the weekend, probably she was just mistaken. She thought they were about to open, at which point she would turn off her car and go in. I'm sure that when they didn't, she drove away and came back another time. I doubt she just sat there for two hours.

I did tap on her window to let her know that the library opens later today - she nodded & told me that she knew that - but thanked me (just far enough from the door with the hours posted on a sign to make it hard to see unless you've 20/20 vision).  She had on glasses - they MIGHT have been lightly tinted sunglasses or lightly tinted prescription - I have no idea.

Not my credit card paying for the fuel to run her car...I had other errands to run.
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Layla Miller

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Re: Expecting me to open the door early....
« Reply #76 on: March 21, 2014, 06:20:06 PM »
She may have been using the wi-fi if the library offers it free.  The library where I work has free wi-fi, and we'll often have people sitting in the parking lot on their laptops, just for the wi-fi.  :)
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VorFemme

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Re: Expecting me to open the door early....
« Reply #77 on: March 21, 2014, 06:30:16 PM »
She may have been using the wi-fi if the library offers it free.  The library where I work has free wi-fi, and we'll often have people sitting in the parking lot on their laptops, just for the wi-fi.  :)

That's possible - and would explain why the car was running, if she had her laptop plugged into the car (and didn't want to drain the car battery)...but she was talking on what looked like an iPhone or smartphone of some kind.  I don't try to use wireless from the parking lot as it is usually too weak a signal.  I'm not sure if the wireless is running or not if the library is closed...

I might have to check the next time I get to the library an hour early....I have a wireless ereader that I keep with me & it would be easy to check.
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Raintree

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Re: Expecting me to open the door early....
« Reply #78 on: March 22, 2014, 12:26:03 AM »
In college, I worked in a department store that opened to a shopping mall. At closing time, security typically gave a grace period of 5-10 minutes for latecomers to walk from the mall and through the store to get to a convenient exit near where they parked. Whenever this happened, they were escorted through the store to their exit to prevent after-hours shopping. After that 5-10 minutes, security would lock the "doors" to the mall, which was more like a big, glass wall. Without fail, some customers would approach the glass and stare longingly into the store, faces pressed against the glass, hoping to get someone's attention so they could walk through to their preferred exit. I remember security telling me once, "Don't look at them. Don't make eye contact. They'll want you to let them in, and it will never end."

I learned quickly to avoid eye contact with people at the door, both before opening and after closing. I don't think they really needed me to tell them "we are not open yet" or "we are closed." Teh store hours were posted on the door, and if we were open, the door wouldn't be locked. Shouldn't be too hard to figure out.

Raintree

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Re: Expecting me to open the door early....
« Reply #79 on: March 22, 2014, 12:29:05 AM »
And this incident peeved me off the MOST recently - seeing a young employee standing with his hand on the door counting down the last 10 seconds while a line of customers stood out in the cold, windy weather.  Did he really think that was amusing - to anyone???

You are making some interesting assumptions about his reasons for not opening the door. Perhaps he was waiting for the signal from the manager. Perhaps there was some cash being counted and doled out and they could not open the doors until it was safely secured. Or just general security measures; the staff can't properly watch the front end when they are in the back doing whatever they need to do. Perhaps it is insurance/liability purposes, as other posters suggested. Perhaps there was still some general prep going on in the business that you could not see; all you could see was the employee waiting for the moment to open the door. I really doubt he thought it was "amusing" - although many people who have worked with the public do tell me there is some satisfaction in keeping the door locked if the customer is being a jerk outside, like pounding on the door making demanding gestures.

If it's cold and windy, why not just arrive a little later? Or wait in your car for a few minutes? Or dress more appropriately for the weather?

As for some of the other comments on here, ie about customers who think they should at least be allowed to come inside and wait while preparations for business are finalized: the problem, you see, is that while SOME customers might wait quietly, anyone who has worked in a customer service type job will know that the majority will come in and start yakking at you when you are not ready for them yet.

Great post, Raintree!

He's standing at the door, one hand on the handle counting 10-9-8-7-6  etc. while looking up and smiling between the numbers ...

Maybe the smiling was just trying to be friendly. Perhaps he was under strict instructions from management not to open the door early and since he had eye contact with impatient people outside, he had to put on some kind of friendly grin.

Perhaps he found it amusing, I don't know, I wasn't there, but honestly, when I worked in a large chain store, I do recall it was a bit frantic in the 5 minutes before it opened, making sure everything was ready to be open for business.

Susiqzer

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Re: Expecting me to open the door early....
« Reply #80 on: March 22, 2014, 01:58:28 PM »
I have a closing story from the restaurant I worked in during college!

A departing group let a couple enter after closing time. Normally the server would escort their guests to the door at that time of night, but was called to another table at that moment and forgot to double-check the lobby afterward.

The customers came in, and upon finding an empty lobby, proceeded to grab menus and seat themselves in the dark on the side of the restaurant that had been closed for hours. (A symmetrical restaurant, so one side closed earlier and the other remained open until closing time... easier for staff to keep track of guests and to keep closed sections clean.)

They waited there for well over 30 minutes without making a peep, and were only discovered when the closing manager, server, and hostess (who cashes servers out at the end of the night) were leaving! If the staff had gone out the other side of the restaurant, the guests would have been locked in for the night! As it was, they were very unhappy to learn that the restaurant had been closed for over an hour and they would not be getting dinner that night!

Oops. But, you would think they would have noticed the lack of customers, lack of staff, and lack of activity, and figured out the restaurant was indeed closed.


At least the closing staff learned to do a lap around the place before leaving, just in case!

shhh its me

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Re: Expecting me to open the door early....
« Reply #81 on: March 22, 2014, 04:43:47 PM »
   I don't think the staff is rude for not opening early and if they have to open late for some reason as long as they are polite about it thats fine too(people are late sometimes , the power goes off , pipes burst etc ) I do think its unprofessional but to open late more then very rarely.

I don't think people are rude to knock though.

melicious

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Re: Expecting me to open the door early....
« Reply #82 on: March 22, 2014, 05:29:20 PM »
I don't think people are rude to knock though.

But if the store is clearly not open, why are they knocking? I remember people doing this at my last retail job when the store hours were clearly marked on the door. IMO, it's SS to expect to be let in early. It's on customers to plan accordingly to the store's hours, not the employees to accommodate early birds. Frankly, I think customers who knock are being disruptive. It's maybe only appropriate if the store was supposed to be open at 10:00 and it's 10:15.

shhh its me

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Re: Expecting me to open the door early....
« Reply #83 on: March 22, 2014, 05:38:04 PM »
I don't think people are rude to knock though.

But if the store is clearly not open, why are they knocking? I remember people doing this at my last retail job when the store hours were clearly marked on the door. IMO, it's SS to expect to be let in early. It's on customers to plan accordingly to the store's hours, not the employees to accommodate early birds. Frankly, I think customers who knock are being disruptive. It's maybe only appropriate if the store was supposed to be open at 10:00 and it's 10:15.

Because its not "rude" to be a duffus and not read the sign , miss the sign ,have a watch that runs fast or even to ask to use the bathroom or "can I just buy a coffee"  I don't as a rule ascribe to "its ok to ask" but this time I think it is ok to ask.  I don't think its rude to ask a business for a small exception.  IT was about 50/50 in all the places I've worked whether I could use my own discretion to open a little early ,as long as people politely take "no" for an answer. 

melicious

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Re: Expecting me to open the door early....
« Reply #84 on: March 22, 2014, 05:47:36 PM »
I don't think people are rude to knock though.

But if the store is clearly not open, why are they knocking? I remember people doing this at my last retail job when the store hours were clearly marked on the door. IMO, it's SS to expect to be let in early. It's on customers to plan accordingly to the store's hours, not the employees to accommodate early birds. Frankly, I think customers who knock are being disruptive. It's maybe only appropriate if the store was supposed to be open at 10:00 and it's 10:15.

Because its not "rude" to be a duffus and not read the sign , miss the sign ,have a watch that runs fast or even to ask to use the bathroom or "can I just buy a coffee"  I don't as a rule ascribe to "its ok to ask" but this time I think it is ok to ask.  I don't think its rude to ask a business for a small exception.  IT was about 50/50 in all the places I've worked whether I could use my own discretion to open a little early ,as long as people politely take "no" for an answer.

I guess we'll agree to disagree, because I think it's rude to ask a store to disregard their business hours for a "small favour". If they do it for (g)you, then they'll have to do it for everyone. Why should they pause in their opening duties for people who haven't read the sign/missed the sign/have a watch that runs fast? With all due respect, that's not their issue and they shouldn't have to compensate for it. As long as they have opening and closing hours, then yes, it is rude to ask. Whether or not (g)you're aware of them is not their problem, as long as it's posted on the door and on their website, and once you see that they are closed, then (g)you need to respect that they are closed and wait until they're open.

All IMO.


alkira6

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Re: Expecting me to open the door early....
« Reply #85 on: March 22, 2014, 06:31:36 PM »
I find the takes on this very interesting.  I have always flatly refused to let anyone in early when  I worked retail.  It's a bit different at the middle school where I work.  We actually had to have an assembly for parents with security and district reps explaining why they can't drop their kids off at 6 am even though the school opens at 6:45. 

It began as just a couple of minutes early then the kids began to appear earlier and earlier.  Oh, the drama that was had when the building engineer wasn't on time and some kids were left outside unattended in the dark and cold from about 6 until teachers started to arrive at about 6:35.  We should be there for the children!  Apparently we live at school and are there all the time  ::)  I have also had many a parent show up hours after tutoring ends with no apology or explanation.  I had a student that I had to remove from my after school tutoring program because even though the parents had been warned about  not being there when tutoring let out, they still would show up an hour or more late.  One night I was there until 7 pm waiting for parents who would be there in "just a minute" since 4 pm.

kherbert05

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Re: Expecting me to open the door early....
« Reply #86 on: March 22, 2014, 07:46:59 PM »
I find the takes on this very interesting.  I have always flatly refused to let anyone in early when  I worked retail.  It's a bit different at the middle school where I work.  We actually had to have an assembly for parents with security and district reps explaining why they can't drop their kids off at 6 am even though the school opens at 6:45. 

It began as just a couple of minutes early then the kids began to appear earlier and earlier.  Oh, the drama that was had when the building engineer wasn't on time and some kids were left outside unattended in the dark and cold from about 6 until teachers started to arrive at about 6:35.  We should be there for the children!  Apparently we live at school and are there all the time  ::)  I have also had many a parent show up hours after tutoring ends with no apology or explanation.  I had a student that I had to remove from my after school tutoring program because even though the parents had been warned about  not being there when tutoring let out, they still would show up an hour or more late.  One night I was there until 7 pm waiting for parents who would be there in "just a minute" since 4 pm.
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doodlemor

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Re: Expecting me to open the door early....
« Reply #87 on: March 22, 2014, 08:19:55 PM »
.............. at the middle school where I work.  We actually had to have an assembly for parents with security and district reps explaining why they can't drop their kids off at 6 am even though the school opens at 6:45. 

It began as just a couple of minutes early then the kids began to appear earlier and earlier.  Oh, the drama that was had when the building engineer wasn't on time and some kids were left outside unattended in the dark and cold from about 6 until teachers started to arrive at about 6:35.  We should be there for the children!  Apparently we live at school and are there all the time  ::)  I have also had many a parent show up hours after tutoring ends with no apology or explanation.  I had a student that I had to remove from my after school tutoring program because even though the parents had been warned about  not being there when tutoring let out, they still would show up an hour or more late.  One night I was there until 7 pm waiting for parents who would be there in "just a minute" since 4 pm.

On a freezing cold, blustery winter day a parent left his child off at the school where I taught about an hour early.  No one was there - no cars - nothing - because the day had been cancelled due to snow.  The parent should have noticed that the buses hadn't left, but he didn't.  Fortunately, a janitor came by fairly early to check the building, and found the shivering child.  He took him inside, and called the parent to come and get him.

melicious

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Re: Expecting me to open the door early....
« Reply #88 on: March 22, 2014, 08:26:46 PM »
.............. at the middle school where I work.  We actually had to have an assembly for parents with security and district reps explaining why they can't drop their kids off at 6 am even though the school opens at 6:45. 

It began as just a couple of minutes early then the kids began to appear earlier and earlier.  Oh, the drama that was had when the building engineer wasn't on time and some kids were left outside unattended in the dark and cold from about 6 until teachers started to arrive at about 6:35.  We should be there for the children!  Apparently we live at school and are there all the time  ::)  I have also had many a parent show up hours after tutoring ends with no apology or explanation.  I had a student that I had to remove from my after school tutoring program because even though the parents had been warned about  not being there when tutoring let out, they still would show up an hour or more late.  One night I was there until 7 pm waiting for parents who would be there in "just a minute" since 4 pm.

On a freezing cold, blustery winter day a parent left his child off at the school where I taught about an hour early.  No one was there - no cars - nothing - because the day had been cancelled due to snow.  The parent should have noticed that the buses hadn't left, but he didn't.  Fortunately, a janitor came by fairly early to check the building, and found the shivering child.  He took him inside, and called the parent to come and get him.

That's just sad.  :'(

alkira6

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Re: Expecting me to open the door early....
« Reply #89 on: March 22, 2014, 08:37:05 PM »
.............. at the middle school where I work.  We actually had to have an assembly for parents with security and district reps explaining why they can't drop their kids off at 6 am even though the school opens at 6:45. 

It began as just a couple of minutes early then the kids began to appear earlier and earlier.  Oh, the drama that was had when the building engineer wasn't on time and some kids were left outside unattended in the dark and cold from about 6 until teachers started to arrive at about 6:35.  We should be there for the children!  Apparently we live at school and are there all the time  ::)  I have also had many a parent show up hours after tutoring ends with no apology or explanation.  I had a student that I had to remove from my after school tutoring program because even though the parents had been warned about  not being there when tutoring let out, they still would show up an hour or more late.  One night I was there until 7 pm waiting for parents who would be there in "just a minute" since 4 pm.

On a freezing cold, blustery winter day a parent left his child off at the school where I taught about an hour early.  No one was there - no cars - nothing - because the day had been cancelled due to snow.  The parent should have noticed that the buses hadn't left, but he didn't.  Fortunately, a janitor came by fairly early to check the building, and found the shivering child.  He took him inside, and called the parent to come and get him.

That's just sad.  :'(

We have had some official intervention from the police. It works for a while and then it creeps up earlier and earlier.  Most teachers have just given up on getting to work early because we wind up babysitting instead of being able to do the prep we came in to do.  I have no home room and a first period plan, so I get there right when I am supposed to and am able to make copies or set up. Others aren't so lucky.