Author Topic: 1000 kms more- how to politely ask why  (Read 4916 times)

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parrot_girl

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1000 kms more- how to politely ask why
« on: June 15, 2014, 07:18:18 AM »
Hi all,
so, last Saturday the Parrot family bought a new car! New to us at least; it's a 2012 Hyundai Elantra, a huge step up from our previous Holden Vectra, herein referred to as the Demon car. As it was a trade-in deal, I paid a deposit for the Elantra that day and took the Demon car in on the next Friday to pay the balance and exchange the cars, three days ago now.

On the Saturday, when we bought the Elantra, the odometer read 19915 kms, which I was very pleased with. Demon car, by contrast, had 192500 kms on it. These totals were written on the contracts. We used Demon car during the 6 days between, adding perhaps another 100kms.
When I collected the Elantra, I was driving home, happy as a clam, when I looked at the odometer. It was sitting at 20700 kms!!

I would really really like to know how the heck the car I bought acquired another 1000kms during the 6 days it was still at the dealer, under contract no less. If they were still using it as a demo model, then I find that quite unethical! I will be ringing the dealer tomorrow to ask. I need a polite way to ask, because right now all I want to do is ask "So, did you all say 'we've sold it! Yippee! Let's go on a tour!"

Suggestions?

Seven Ate Nine

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Re: 1000 kms more- how to politely ask why
« Reply #1 on: June 15, 2014, 07:23:14 AM »
It's a business transaction, just ask "why does the odometer read 1000 km more than it did when I signed the paperwork?"  Unfortunately since you already drove the car home they might deny it and say that you did that much driving.

aussie_chick

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Re: 1000 kms more- how to politely ask why
« Reply #2 on: June 15, 2014, 09:07:43 AM »
I agree - ask them outright why the difference. I've test driven a few cars in Australia and I can't imagine 1000km being done in 6 days for demo or test driving. Given it's a used car, i doubt they would do anything like reduce the price but it's worth asking why and having them explain it!

Thipu1

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Re: 1000 kms more- how to politely ask why
« Reply #3 on: June 15, 2014, 11:25:43 AM »
Amen to the above. 

You don't have to be overly polite in a situation like this.  It's a business transaction and there is a discrepancy between what was specified in the contract and the product as delivered.  You have a perfect right to come out and ask for an explanation. 

shhh its me

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Re: 1000 kms more- how to politely ask why
« Reply #4 on: June 15, 2014, 11:26:53 AM »
   For the first odometer reading did you actually look or was that just what was on the paper work.  I'm thinking that they copied it from the cars intake paperwork and that the dealership put those miles on over the course of owning it.   You've had it 3 days now? So I wouldn't expect any action on their part but asking "why does it have ...." would be reasonable. 

In the US I wouldn't be completely stunned if they let someone test drive it (I wouldn't expect them to encourage it but I wouldn't be absolute stunned if they said "yes" if someone asked), since dealership rarely hold people to deposit contracts(at least in my experience/area). ie if you changed your mind they would just give your money back without any fees. But, 400 miles isn't a test drive thats a short road trip. Did it need anything repaired , have a work order for a specialist ? 

Hmmmmm

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Re: 1000 kms more- how to politely ask why
« Reply #5 on: June 15, 2014, 11:47:16 AM »
I would call immediately. I think someone at the dealership was using it as their card for the week which I would be miffed about. I'd ask for an explanation and request some type of compensation. Maybe free oil changes for a year or some other type of service.

artk2002

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Re: 1000 kms more- how to politely ask why
« Reply #6 on: June 15, 2014, 01:21:16 PM »
When you test-drove the car, did you see the odometer then, or are you just relying on the paperwork? Fudging odometer numbers is a common trick in the used car trade. If you didn't note the mileage in the car before you bought it, you're likely out of luck now. Caveat emptor.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

HorseFreak

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Re: 1000 kms more- how to politely ask why
« Reply #7 on: June 15, 2014, 02:51:04 PM »
I agree with the posts about actual mileage vs. mileage when it arrived at the dealership. My new Mustang had 16 miles on it when I first test drove it Friday, then 50-something when I actually purchased it the next day and I had only driven 10 or so. The paperwork says 16 which had been accurate on Tuesday when it was delivered. I heard there were at least two other customers and a couple salesmen interested so I don't know how many test drives occurred in between as it's a hard to find color.

shortstuff

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Re: 1000 kms more- how to politely ask why
« Reply #8 on: June 15, 2014, 03:46:23 PM »
I understand what posters are saying about the intake mileage on the car being noted on the paperwork, and the extra mileage was perhaps added over the whole time the car was for sale at the dealership.  But -

That's still not an excuse.  I work at a dealer.  It is our responsibility to get the accurate odometer reading off the car, and there are legal documents asserting that information provided is correct.  Also, the paperwork for the sale to a customer is usually a different set of paperwork from when the dealer bought the car.  This is all for a US dealer, of course, but I'd imagine many of the same processes to be followed. 

So either way - they drove the car and added miles, or they were lazy and negligent and didn't check their paperwork.  It's still worth a call to the dealer, and possibly seeing if the manger can do anything for you.  Here, car dealers depend on positive reviews - from customers to third party websites like Google, and from corporate surveys that go out.  If this was bought at a name-brand dealer, my guess is they will want to fix your situation so they get their good survey. 

MrTango

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Re: 1000 kms more- how to politely ask why
« Reply #9 on: June 15, 2014, 04:22:19 PM »
I agree that the time to say something was before you drove it off the lot.  if I was going to buy a used car and when I went to pick it up, it had suddenly acquired 600 miles (about 1,000km), I would probably refuse to take delivery of the car unless they knocked a couple hundred dollars off the agreed-upon price.

parrot_girl

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Re: 1000 kms more- how to politely ask why-more info #10
« Reply #10 on: June 15, 2014, 06:05:25 PM »
Hi, OP here.

You are right; I should have double checked before I got it off the lot. I was so happy I didn't even think about it. Lesson learned.
To answer the other question: I noticed the odometer total during the first test drive and was pleased that it was so low; it was definitely below 20000 then. I shall be ringing today; it'll be interesting to hear what they say.

thanks everyone!

Raintree

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Re: 1000 kms more- how to politely ask why
« Reply #11 on: June 15, 2014, 07:17:41 PM »
I'm interested to hear what they say, too. Please keep us posted!!

parrot_girl

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Re: 1000 kms more- how to politely ask why
« Reply #12 on: June 15, 2014, 09:35:51 PM »
I rang them. The salesman I'd dealt with swore that the car hadn't been driven during the week except to the tinting place and back. (I had asked for tinting on the windows, so that wasn't unexpected.) He said that the difference was explained by the original number being its original trade-in, and the second number coming from the demo drives the car had done until I'd bought it. I said that that couldn't explain it, given that I'd seen the original number when I'd driven it!
He told me I must be mistaken.
I said I wasn't.
As it was degenerating into he said/she said, I then thanked him for the explanation and hung up. I will not be buying a car from them again.

Thanks, everyone. Next time I buy a car, I'll snap a photo of the odometer during the first test drive!

purple

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Re: 1000 kms more- how to politely ask why
« Reply #13 on: June 15, 2014, 10:48:53 PM »
I'm assuming you are in Australia.

If so, you can take your story to Fair Trading, if you want to pursue it.

To be honest though, a thousand kilometres isn't much and the car still has very low mileage.  If it were me, I'd file it in the 'life-lesson' basket.  :)

Cuddlepie

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Re: 1000 kms more- how to politely ask why
« Reply #14 on: June 15, 2014, 11:22:29 PM »
How long was your 'new' car left with the window tinter?  Long enough for them to rack up those additions km's?