I'm not sure where this should go, so I'm guessing in putting it in Life...in general.
Yesterday, I went to the office of a surgeon that is part of a large complex of doctors (NYU). During the intake, there was a form that gave you the following options:
No matter what choice you make below, medical assistance will be given to you in exactly the same manner. None of the choices will affect your treatment in any way.
1) If you check this box, you are authorizing the doctors at NYU to be available to look at all the records generated by any doctor there at any time
2) If you check this box, you are authorizing there to be no open-access to your records for any reason, even in an emergency.
If you check neither box, then there is no open-access to your records, unless an emergency occurs, in which case doctors can access your records for the purposes of the medical emergency.
I looked at the form, and decided on the bottom option of checking no boxes. When I told my intake person my choice (and she was a temp; it was clearly stated on her tag), she didn't know how to put that into the system. So she asked the intake woman next to her to help.
The other intake woman (let's call her Clara) was...as dismissive and obnoxious a human being as I have ever met. She didn't understand the form I was signing, and we have 4-5 back & forths where she basically said "just sign option 1. it's fine. just sign it", and tried to explain to me that I was reading it wrong, when she was the person reading it incorrectly. When I stuck to my guns & made it clear that, as there was, in fact, an option to NOT check a box on the form and that was the option I was taking, she rolled her eyes, and made it clear that I was being ridiculous. She also called someone else over to back her up, talked over my head to that person like I wasn't there, and made comments (they were, and didn't outright say I was being difficult) that insinuated that I was being a paranoid pill).
I have been dealing with a health problem that has given me pain nearly day since November. Pain ranges from "it's there, but I can function mostly-normally" to "please stop. please stop. please stop. please just stop hurting for 10 minutes. please please please". Because of this, I'm feeling very sensitive and ill-tempered. Because of this, I didn't challenge her then, because I knew that it could degenerate very quickly into me yelling.
(note: I may be sensitive now, but this woman's behavior was definitely rude. I saw eye-rolls, and she said some things like "yeah. this form is so much easier to fill out when people just check a box like they're supposed to" and "I don't understand what the problem is either. but people have "problems" about all sorts of things these days, don't they?" to the person she called over to help her "explain").
So anyways, I want to write a letter and complain about this woman, but right now, all that comes to mind is
I was at your office yesterday having a consult with a neurospinal surgeon about the medical condition I have. During the intake process, there was an issue with a form (describe issue). My intake person called another intake person, Clara, to come help. Clara was a nasty female dog to me, tried to pressure me into checking a box that would make it easier on her for me to check in, and spend the entire time being sarcastic and dismissive about the choice I wanted to make about my own health. I think Clara should either be fired or strongly reeducated in how to handle patients, because she made my pain-filled and frustrating day that much worse, when she tried to hijack my healthcare choices to make her life easier.
But that's probably not a very balanced or good way to get across how I feel. Would any ehellions be willing help me with this?