I work at a movie theater, mostly tearing tickets. I've gotten used to having banter and silly talk with customers, because grease on the social wheel and all that that entails. However, there are some kinds of customers that just get on my everlasting nerves:
-The ones who pretend to be irate (I can tell fake from real at this point) that they can't go back to their movie just yet, and then don't understand why I sigh and give them a sad, tired smile. "I was joking!" they cry. Yes, you were, but I've had enough people get irate for real that it's a mental reflex to prepare for drama at this point. Would it be okay to say, "Yes, I know you're joking, but I've had people actually get angry, so please don't expect me to laugh."?
-The ones who think they're clever by intentionally messing up the name of the movie they're seeing, like in the vein of "Mist of the Monkeys" for "Dawn of the Planet of the Apes" (this was an actual one). This kind of thing really throws me off, because I have to try to decipher what they mean before I can even tell them whether they can go in yet. I'm usually pretty good about helping people who genuinely don't remember the name of the movie or misremember it, but those kinds of jokes short - circuit my brain long enough that it's annoying. I'm assuming I can't tell the patrons they're behaving like jerks
, but I'm otherwise at a loss for a response.
-The people who assume I see every movie here, since I can see them for free. First of all, no. I like my job and I love my co - workers - they are some of the nicest, sweetest people - but I want to be off on my off days (unless I really want to see a movie). Second, I don't like every movie. I'm a human being with tastes and preferences, just as everyone else is. I'm not necessarily going to enjoy a romantic comedy as much as a horror movie, for instance. I'm not going to go see every movie so I can recommend movies for patrons, as one customer suggested I do. Leaving aside the fact that I don't like or can't watch most of the most popular new movies, my whole reason for being is not to be a movie recommendation service for strangers. That's like assuming a librarian has read every book in the library at which he or she works, and that said librarian should do only that in his or her spare time, so that they can be more "helpful." I've resisted being snarky ("IMDb exists for a reason" and the ilk would be highly impolite and unprofessional, I know), but I have a hard time being patient with these types, because they assume so much about me and my free time. Any advice on how to deal with this in a short and sweet way?
There's other annoyances, but I've fortunately found ways to deal with those. These situations, however, leave me stumped, because my first response is generally to have a snappy, snarky comeback, which is neither professional nor helpful. I'd appreciate any advice you all can give.