I recently tried to "undo" someone's negative review of a cabin we rented for our vacation. The headline on the web page for the cabin says, "Great mountain views, private, new, wifi." The description of the cabin clearly states that there are long-range mountain views. The description says that it is landscaped to sustain the wildlife. Photos show that the cabin is on a heavily wooded lot. There's a photo of bears on the property. Think "quiet, secluded, serene." In addition, the owner offers satellite TV, and guests are allowed to use the laundry facilities on the lower level of the cabin. The posted map of the cabin's location shows that it's off the beaten path -- out of town. The reviews are all glowing -- except one.
Someone who rented the cabin the week before we did left a horrible review. They didn't like that they couldn't just let their dog out in the yard because it got in the "bushes" and came back with ticks. Well, welcome to a wooded, natural setting. They didn't like that they had to walk the dog on a gravel road. Welcome to "secluded."
They complained that there weren't enough TV channels. Because when you go on a mountain vacation, you need more than 200 TV channels. I'm not kidding. This was a well-equipped satellite TV provider. The owner also provided DVD, VCR, and CD players and a small library of videos. A store with video rental was located less than two miles from the cabin.
They didn't like that a hammock stand was provided, but the hammock pictured in one of the photos wasn't available. [Note: They commented in their review that they used the laundry facilities.] The hammock was in the laundry room, rolled up, with a note on it saying it was a hammock and was available for guests' use.
They didn't like that the owner e-mailed them during their visit to check on them. They didn't check their e-mail on vacation, so missed his e-mails. The owner lived right down the road (which they noted themselves in their complaint) and left his phone number in the cabin so guests could call and ask questions. If they needed something or had questions, they could have called and asked him.
In my review, I advised that guests should check around the cabin to see what's provided. Everything in the cabin appeared to be fair game for guests' use, so if guests have a question or can't find something, calling the owner and asking would be an effective way to solve that problem.
What a ridiculous, PA review. Seriously, dude. You rent a cabin for a week, and you can't be bothered to look around and see what's been provided for you? You can't pick up the phone and ask a question? Rather than giving the owner the chance to make it right, you wait until you get home and write a bad review?
By the way, the cabin was a slice of heaven. We'd stay there again in a heartbeat. No question.