Is it okay to edit an e-mail then forward it on to someone else?
There are two parts to my question.
BG: My boss is pretty famous for her editing e-mails then forwarding them on to me or my CWs. I can understand, if it's a job request, that she's forwarding only the pertinent information . . . but she's also deleted things like customer name, etc. There have been times when her forwards seemed to be a bit sketchy so I've replied to the e-mail asking if there was additional information, at attachment, or a separate e-mail that I was missing? Sometimes she'll then forward the entire intact e-mail chain or she'll come talk about additional/missing information. endBGPart 1:
Recently, she sent me an e-mail with a job description (she left that part intact) and her comment to me was "I don't know what to do here."
The e-mail chain was very helpful as it went back and forth between another graphic designer from a different campus and his customer. It dealt with company branding so BigBoss (who is branding queen) was finally sent the e-mail asking for help and clarification. BigBoss forwarded it on to Boss with a comment and asked Boss to handle the situation.
With all the intact background I was able to quickly come up with a solution and I replied to Boss, copying BigBoss, with a few statements of what I did and why.
BigBoss replied to both Boss and me saying that she approves of this solution and she thanked me (by name) for responding so quickly.
Boss forwarded the e-mail (along with a .pdf of my work) to Other Graphic Designer (OGD) and copied me (not BigBoss) . . . I don't think she meant to copy me because my name from BigBoss's approval was edited out. She also deleted the heading from my response (the from/to/date etc. where my name appears) and edited the wording in my original reply by changing "I
thought" and "I
did" to "We
thought and "We
did." Plus she deleted her "I don't know what to do here" part of the chain.
OGD replied to all (Boss and me) saying "Thank you so much! This is a great solution! I've been struggling with this for days. I really appreciate your help."
Boss responded "I'm
always happy to help. I'm
glad it worked out for you."
I replied to all and copied BigBoss "Let us
know if you need anything else. I feel your pain. Sometimes you look at a job too much and just need another eye. No worries
OGD had a few other questions which he asked me, specifically, and I responded to all while answering. This went back and forth a few times.
What do you think about e-mail editing for the above story?Part 2:
Boss is rather stressed, lately, so I was tasked with creating a design for new UberBoss's office. UberBoss started with the company in July. The request came from BigBoss to Boss to me. I need to talk to UberBoss in order to get her real feel for the project. I thought the best way to do it would be to forward the e-mail request to UberBoss and ask her questions (highlighting certain areas) about the information that I received. I figure e-mail would be better than a phone call due to her schedule and then she could reply at her ease.
One part of the original e-mail from BigBoss to Boss is "Sorry, I dropped the ball." Which is true. The beginnings of the e-mail chain started early in August. The project is due on Thursday next week.
So, yeah, now it's a rush job. Sigh.
When I forward this e-mail on to UberBoss with my questions, should I delete the "Sorry I dropped the ball" part? Leaving it in almost seems like I'm throwing BigBoss under the bus.
What would you do?
What are your thoughts about editing forwarding e-mails? Is this a common thing to do or is it unethical, never heard of in your place of work?