Oh dear oh dear oh dear.
So our country has started a National Disability Insurance Scheme, where all the providers are under one umbrella and there's one interface. This is generally seen as a Good Thing and the rollout has been met with largely positive feedback. But there is one NDIS minion who desperately, quite desperately, needs a bit more training in basic office skills- specifically, how to do mail merge. Because the people who are enrolled in the NDIS scheme are receiving letters addressed not to their name, but to their disability.
And oh dear, it's awful, but I saw the screencap of the envelope that had the clear window through which could be clearly read "Ms Intellectual Disability" and just lost it laughing. The letter apparently started with "Dear Ms Intellectual Disability..."
oh dear oh dear.