I have a little etiquette question related to the wild, weird, wonderful world of work.
The Direct TV repairman had to come to my house the other day to do some work. He was very nice, very professional and even let my son come watch (and patiently looked at all of son's toy tools. Son was so enraptured he invited him to dinner, LOL!) him do his work. He was here a few minutes early (!) and was done as quickly as possible and all was well. I was very pleased with the service.
Well, we had a little billing hassle (we weren't supposed to be billed due to having a service contract) and hubby and I called Direct TV. When I talked to the service division I made sure I complimented the repairman by name so they could foward it to his local division. And we gave a compliment to the original person handling our problem when he had to refer us to a supervisor. Long story short, we got everything taken care of and the people we talked to were beyond courteous.
Now. Should I call the local office that our repairman came from to let his supervisor know I was pleased with the service, or should I just leave it in DirectTV's hands? They said that they had passed my compliment along, but I want to be sure this guy gets the kudos he deserves.