I have a co-worker - actually he is a supervisor. Not quite management or assistant manager, but in control under them. He is a nice guy, but he has a behavior that drives me CRAZY.
When a customer (C) asks me (M) a question the usual exchange with customer, me and co-Worker (W) usually happens like this:
C: Can I get a fat free mocha?
M: Well, the mocha syrup has sugar in it, but other than that we can do skim milk and leave off the whip cream. I could also cut the amount of syrup in half.
C: Ok that sounds go-
W: Yeah see the mocha syrup has sugar in it, there is nothing we can do about it becasue it is a pre-made mix and we only have the one kind. Now we can put less in depending on how chocolately you want it to be. Also, we have skim milk instead of whole milk and we can leave the whip cream off it. I myself like to make it with two pumps and..."
By this time the customer has usually made up their mind and is just sort of waiting for him to stop talking so they can place their order. He does this with almost every question - I answer it very sufficiently and succinctly, but he has to reiterate exactly what I said, but using about 50x the amount of words.
I know he means well, but it is REALLY fruserating.
I guess my questions are:
1. Am I making a mountain out of a molehill?
2. Should I let it go or tell him to knock it off? If I SHOULD say something, how/what?
Edited to add that it sort of annoys me on a personal level cuz it feels like he is implying I don't know what I'm talking about.
