lilysuch, I understand your frustration, and kudos to queen and your boss for sticking up for you. I have a method for dealing with those helpless types. I dont do things for them. plain and simple. I *tell* them how to do it, step-by-step, if necessary. Example:
V: Can you format my resume for me? I want this paragraph in arial font, and 1 inch margins
LS: Sure, I can show you how to do that. Have a seat.[lets V sit at computer, stands over her] Highlight the paragraph you want in arial font, select edit, select font....
It takes a strong backbone and patience, and they usually whine or come up with 'Can you do it? I am really not good at computers.' I just stick to my guns and say something like 'It's not that difficult, I will walk you through it' Pretty soon, they learn how to do it on their own, because they hate how long it takes them to do it with you standing over them, and by virtue of the fact that they are actually doing it themselves...
I am a firm believer in the old saying "Give a man a fish..."
glad you were defended, hopefully this person got the dressing-down she needed not to be a bother anymore!