Now with update:
She was back today. Just a few minutes ago.
Something about our printer rules before I go on:
We charge 10 cents per page to print. We emphasze to patrons that they are not paying for paper, but for the ink. (This is also to stop some folks who want to get around it by bringing their own paper.)
So, yesterday, after I had charged her for the ten she decided she didn't want (after announcing how much better it looked) and had me put things back to the "more professional" type she said she couldn't pay for anymore. So, because I didn't want to argue, I let it go. We do it from time to time when we know it's going to take more out of us in stress than in cash.
So she's back TODAY and wants me to redo it because, even though I sat down and did everything but retype the resume, SHE had neglected to proof read and make sure everything she want got changed. And I hadn't changed the font on the address which was the original resume template's design. (Personally, I wish everyone would just quit using resume wizard. What is so bloody hard about paragraphing and bolding on a computer, anyway???) The template she used put her address and phone number in smaller (size 8 font) print. I showed the thing to her. I made her proof it.
And she came back today and wanted me to redo it because it was "my fault" her counselor didn't like it.
I'm ashamed to say that I was polite and calm for all of three minutes before her whining and kvetching and refusal to take an iota or responsibility got to me. She didn't think she should have to pay as it was my fault. She should get it free because it was my fault.
At this point, my boss (whom I've written about elsewhere) and Queen (who I have to write only nice things about for a while) jumped in and sent me on my way. Queen got right in her face and said that she had no business climbing all over me, that we weren't responsible for proofing everything and that it wasn't MY job to make sure SHE got a job. And finally, she told the patron that she was getting on all our nerves and especially Queen's and Queen didn't want her bothering ANY of us.
Since Queen and I have had some head to heads on other things (especially anything to do with religion and the way the kids are suspended here) I was stunned, but pleased to have that kind of backup. Further, my boss, who often caves (like I will do) because it's easier, backed Queen up and told her that there would be no more free copies and no more help.
She's such a computer whiz, anyway, she can do it on her own.
I know this sounds mean and gloat-y, but I think that, more than people who get in my face and scream, I dislike the ones who stand there and stare at you with puppy dog eyes and whine.
But I DID apologize to both Queen and Boss for blowing up over a relatively little thing. They both suggested I had nothing to apologize for because they were ready to go off on her themselves.
Sometimes Karma comes around after all.
You guys are all great!!!!!