Last night, I used a charge card that I recently received for a company I do business with. I haven't used it in a long time. This company recently changed banks and sent a new card, which I set the card aside for future use. I had to call a number to activate it, and normally I don't mind doing this, but this company engages in using live people to upsell products that I don't need. Like credit watch protection. I get this through our home insurance policy, free of charge.
So after confirming the information, which the rep very annoyingly and nasally repeated
(it felt almost condescending in a way), she went into her "while you're waiting" spiel. I cut to the chase on this one. It was probably rude, but I've been on the other side of this, having activated cards for customers, so I know that as soon as I verify the info, the card is activated. This is just a way to get more business from the customers.
Me: I'm sorry, I realize that you're doing your job, but I'm not interested. Is my card now activated?
CSR: Are you sure? It's free for the first 30 days.
Me: Yes, I'm sure and no, I'm not interested. Is my card now activated?
CSR: It comes with a free paper shredder that can shred up to 8 pages, credit cards and cds? Are you really sure?
Me: I own a paper shredder that can shred up to 20 papers at one time, including in envelopes, and it also shreds credit cards and cds. No, I am not intersted. Is my card activated?
CSR: It's a really good plan and-
Me: Look, I'm going to say this one last time, then I am going to request your supervisor come on the line. I am not interested. I've said it 3 times now. What part of not interested do you not understand? Please give me your supervisor.
After waiting a bit, the supervisor came on the line, confirmed that my card was activated and indeed had been activated for at least 5 minutes. I made it clear that I was not intersted in the credit watch and that perhaps they should reiterate that when a customer says no, they mean no!