Hello all! Long time lurker, first time poster. Let me start this post with a little background. For the last 3 weeks I have been trying to buy a car as mine died on me suddenly. I was hoping to be able to finish school (Graduating in May) before this happened, but I knew that my previous car was quite old and wasn't too surprised when I needed to buy one now. I had done some research and narrowed it down to car A and car B. I really wanted car A, but it was slightly out of my price range. I was lined up to buy car B, but a car A dealership called me up and said they had exactly the car I specified for and would be willing to sell it to me at the same price car B was being sold.
I cancelled with car B and went to see car A dealership. When they brought out the car, it turned out to be a stick shift without power windows and locks. These were the only three hings that I had wanted in a car (an automatic WITH power w/l). The salesman said it was my fault that this was wrong and that this is the car I asked for. He showed me paperwork that I had submitted online. Now, there is a solid chance that I did submit my inquiry online wrong, however, I spoke with him 4 times prior to coming to get the car and I am well aware that I kept asking that it was an automatic with power w/Ls because I could not believe the car had everything I wanted at the price I asked for. The salesman never admits fault but says he found the last "2 cars in the north east" that fit my description and they are both on a car A lot in CT. He says they can be there by Monday 1/15. I say I cannot wait the long, and start for the door. He litterally CHASES me out the door and puts in writing that the car will be there by 1/15 or I will receive a free rental. I agree and plan to meet him that day for the car. I also ask for the VIN of the car for insurance purposes (he guarantees the VIN for Saturday, 1/13).
I go in Monday and receive my rental car and an am told that he simply cannot get ahold of the other dealer and has not received a VIN. It's busy, it's a holiday, keeps leaving messages, etc. etc. I say fine, I will call on Tuesday.
Tuesday I call 8 times (starting at 9 am and ending at 4 pm, every hour) and he is "never at his desk", "can't be found", etc. etc. Finally I go in and plan to demand the VIN of "my" car or get my deposit back because it has been 2.5 days that they have been open that I've been waiting for this information.
The salesman is sitting at his desk when I enter the building and the first words out of his mouth are "Well, aren't you Miss. Impatient?" I lay out my problem and he tells me that he has been working to the bone trying to get this number and he just can't, etc. etc. Finally I ask that he call again while I'm there. He does, and on the phone he says things like, "This girl has been calling me 12 times a day, she obviously doesn't think I even have a car for her, etc. etc. etc." At the end of the conversation he finally comes clean that the car was NEVER on a lot, but it just got off a loading dock and is in transit with a trucking company. But they're not sure where. My S.O., who accompanied me because he thought this whole thing was getting ridiculous, asks why he never said that before. The salesman grabs some paperwork off his desk and starts to raise his voice saying that I have to tell S.O. that I am at fault and I asked for the wrong car. He was being a saint because he's been working so hard MY problem and that he DID give me a free rental car...
Let's just say that by the time I left the dealership I was shaking, feeling like I have completely screwed up this entire ordeal. I did get a quote that "by Thursday I will have my car," and I received the VIN, but I am truly afraid to go back to the dealership alone and deal with this man.
I intend (once all the paperwork is signed and the keys are in my hand) to file a complaint with the manager about this salesman and write to car A headquarters. I just wanted to check with E-Hell that I am not being the rude one here.
Thanks for reading this, I know it's long. Any ideas?
