Had another one today that I had to share.
Lady: Why didn't anyone call me back? I called for a quote a week ago?
Me: Ma'am, can I get your name?
Lady: Obviously someone doesn't want to talk to me.
Me: If you could just tell me your name, I can look for the quote.
Lady: It's **********. Why didn't anyone call me back?
Me: I'm sorry. I can't find the quote. Do you know who you spoke with?
Lady: I just want to know what my quote is!
Me: Is it possible you called another office? I'm sorry, but I can't find any information under that name.
Lady: FINE! I guess I'll get everything together AGAIN and call you back. **click**
Follow up with call from another agent's office.
Other Agent's Rep: Did you do a quote for a Mr. or Ms. *********?
Me: No, but I did talk to her. Was it your office?
OAR: No, we're trying to find which of the three in the city she may have called.
Me: Sorry I can't help. I don't have it, and she didn't stay on the phone with me long enough for me to hunt another office down.
OAR: Oh, she said she was sure it was our office because of the address.
Me: She was sure it was our office too. Good luck!