Alright, so many of you remember the continuing saga that is my problem child (PC) at work. He's been keeping a low profile and hasn't caused much of a stir as of yet, but today my mouth just dropped.
As you know I work for an Search Engine Marketing company that specializes in hotels. PC is constantly hitting up his clients for free room nights for family and friends, a practice that I very much frown upon and have told him so many times.
PC called me over to his computer while he was on the phone with one of his clients (who had called me a few weeks before and requested that I attend the meeting that he was having with them because they felt I could explain procedures better to them). He was on the Expedia site and showing me how they had rates from $84. I explained to him that it was a "from" price and he needed to check actual dates to see the correct price. Client asked to talk to me, I explained to her that of course it was a "from" price and the hotel guest who wanted the $84 rate would have to book it through Expedia if it was available. It was not available through Expedia and that's why the hotel guest was calling. Well it turns out that the "hotel guest" calling to ask for a better rate was none other than PC himself. I apologized to client and told her not to worry about making the reservation and that I would take care of it on our end.
I asked PC why he was calling the client demanding a lower rate than what she had offered him and he just kept saying, but it says from $84 right there. I told him that not only was it unprofessional to ask favors of clients, but he now showed her that he didn't even understand how a major part of the hotel's market segment works and that I was very unhappy that he called her at all. He kept trying to laugh it off saying, it was ok, that everyone understood. I told him that no, he didn't understand what damage he had just done to is authority on the subject that we are supposed to be experts at. I also told him that he is not to ask one other client for a discounted room rate under any circumstances.
My question: This particular contact is not thrilled with him to begin with, should I e-mail her on Monday and apologize and tell her that I am here any time she has any questions or concerns that PC can not answer, or should I drop it with the client?
I am obviously very frustrated.