Author Topic: The problem is...  (Read 5201 times)

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poundcake

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The problem is...
« on: November 18, 2007, 06:44:12 PM »
... "I'm afraid that won't be possible" is usually followed by a "Why not?!"

How to handle?

TroubleInTO

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Re: The problem is...
« Reply #1 on: November 19, 2007, 06:46:32 AM »
A rational description of why exactly their request is unfufilable/unwanted/just plain crazy is usually the best way. Or the easier way... "Because I said so."

nliedel

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Re: The problem is...
« Reply #2 on: November 19, 2007, 06:54:28 AM »
"It just will not be possible."

Then change the subject. If they persist, the blank stare works wonders.
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Shortcake

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Re: The problem is...
« Reply #3 on: November 20, 2007, 11:09:37 AM »
I have used the blank stare or said, "It's not going to happen, so please stop asking."

"Please respect my answer."
"Carry out a random act of kindness, safe in the knowledge that one day someone might do the same for you."  Princess Diana

Seven Ate Nine

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Re: The problem is...
« Reply #4 on: November 25, 2007, 01:08:25 AM »
Personally I try to avoid using the line exactly as stated.  When people ask me to do their prescriptions more quickly I state that I'm sorry but my current wait time is X minutes (if they're obviously in pain or have a sick kid and we're really not that busy I will tell them that it'll be quicker).  When they argue I tell them that I have X in front of them, or they have X amount of prescriptions and I'm sorry but it just isn't going to happen.  Obviously this is situation specific, but by just repeating myself in the first place instead of telling them it's impossible I don't really get that many who ask why (though a lot of humphing).

Mopsy428

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Re: The problem is...
« Reply #5 on: November 25, 2007, 09:42:35 PM »
A rational description of why exactly their request is unfufilable/unwanted/just plain crazy is usually the best way. Or the easier way... "Because I said so."
This is what I usually do. It usually works.

Olivia

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Re: The problem is...
« Reply #6 on: November 29, 2007, 05:07:15 PM »
One way around this is to tell the person, "Let me check my schedule./Let me check with my spouse."  Then when you get back to them and say that it won't be possible, you'll have an excuse in mind. 

You can also think of some stock answers to have ready:

I have very little free time as it is, and I promised myself not to take on anything else. 
Did you say Wednesday?  Sorry, I have a class on Wednesday nights. 
Sorry, I carpool to work and won't be able to get there. 
We're planning a quick out of town trip for the weekend.  Maybe next time.

Marguette

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Re: The problem is...
« Reply #7 on: December 10, 2007, 10:59:48 PM »
"I'm afraid that won't be possible"
"Why not?!"

When a rational discussion of the reasons only leads the asker to propose one alternative after another...
-"I'm sorry, I'm not allowed to say."
-"I'm sorry, that's confidential information."
-"I'm sorry, the reason is very personal."

MineralDiva

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Re: The problem is...
« Reply #8 on: December 11, 2007, 05:56:27 PM »
"I'm afraid that won't be possible."

"Why not?"

"I'm not at liberty to discuss that."

caranfin

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Re: The problem is...
« Reply #9 on: December 12, 2007, 10:54:10 AM »
A rational description of why exactly their request is unfufilable/unwanted/just plain crazy is usually the best way.

That gives them something to argue against, which defeats the purpose of simply saying "not possible." The goal is to not give the asker any specific objections that they can then reason away. If someone says "why not?" I think an appropriate response is "Sorry, I just can't."
He was not at all afraid to be killed in nasty ways.