To preface this, my department is working on a big software rollout across the organisation. I work in the public sector and the government stipulates that every organisation across the country must have this type of system working by 2010. NO EXCEPTIONS.
Here's how it's going: Department 2
We trained everyone in the latest department (and I’ve taught 6 year olds with better manners!), we fielded all sorts of questions and we are on call, by phone, email or in person. Still, some people (about one-third) have yet to even log on! Ah well, they’ll have to use it eventually when we take the paper files away.
Some of them say their to busy use it yet, blah, blah, blah. No matter, I get my salary regardless…
However one team within this department, ganged up on the team administrator at their team meeting. Because, apparently, she’d
no warning that they were supposed to start as soon as they’d been trained. Now this is untrue because we told people during their training to start using it when they got back to the office. If they had problems they could call one of us for help. If they had reservations about the new system they could lodge it Higher Up. Instead, these cowards reduced an administrator (the last one in the pecking order) to tears. Her line manager sat in the meeting and did nothing – presumably because she was leaving soon and didn’t want to deal with it. My team only heard about this third-hand later that day. My colleague who is also a union rep has offered to represent the admin if she wants to lodge a complaint.Department 1
I have another department who are refusing to comply from the top down. We trained them last year (Manager was AWOL) then two days after the live date they made a collective decision not to use the system. Several weeks later, the manager was back at work and it’s been a long slow journey to get things running.
To make things go faster we hire 2 temps (our budget) to scan their paperwork. Last Friday should have been the last day for the 2nd temp but they kept finding the temp more work and wouldn’t tell me exactly how much was left.
I called the senior staff and agreed that by 12 noon today they’d give me an exact figure. At 1pm I called them. The senior was around but she wouldn’t take my call. I asked that she call ASAP or I’d pull the temp off at the end of the day. I got a call from another staff promising that they’d call at 4pm. I told them fine, last chance. I got an email at 4pm with the figure. By my estimation it’s five days work. So I’ve agreed with my temp that in five days I’m pulling her off.
Basically, everything we’ve done on this project has been met with resistance. People in Department 1 have even made insulting comments about me behind my back, yep that includes the Manager. I’m not bothered personally, it but I am appalled at the cowardly behaviour. All this over a new system??