Author Topic: Another Day, Another Mob Scene, Another Lockdown (sort of an update)  (Read 4199 times)

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Yarnspinner

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I was just going to add this to my "No, It's Not So Wonderful To Have All These Kids In Here" post, but figured it would get lost. 

Today something I have long feared would happen happened.  This is really long and venty and I am SO glad I am not my boss. 

Some background:  our itty bitty branch library is across the street from the elementary school.

Almost all the youth programs in our area have been cut (inspite of the fact that we keep reading how so much money has been poured into our city from the state for just such programs--we have our guesses about where the money is going, but no one wants to say so out loud) and so--we are pretty much it, save for two drastically reduced programs at the local community center and at a local celebrity's "youth center." 

My boss has both an accent and a speech impediment and the kids love to get her riled up so they can imitate her when she gets mad, which is often.

Our library is of the store front variety and has four glass front doors--only one allows people to come IN from the outside.  The other three are kept locked from the outside, but for fire purposes can be used as a quick escape.  Kids who have been suspended get their buddies to push the doors open so they can sneak in when our backs are turned.  The general notion seems to be that, since boss and I are white, we are so stupid we cannot tell one african american child from another. ( Sometimes this is sort of true: by three thirty on a half a school day, all 11-14 year old  boys wearing grey hoodies over over sized jeans and the same sullen expressions on their faces look alike, whether they are white, black, hispanic, asian or martian.  And I'm not kidding when I say that. )  Two of the doors are in the center and two are at the extreme left and right of the front wall.

OUr cars sit in the parking lot below a concrete walkway which sports a railing. 

I think that covers everything.  Oh!  Seating is such that we have only seats for about 30 people and at any time we have from 40 to 50 or more.  We've removed some of the seating near the computers to discourage congregating.  Unfortunately, the older kids have now taken over the area meant for small children and hide there.  It's all one room, but some of the book shelves create more privacy than should be had.

It was a half school day in our little neck of the woods.  Because we are low on staff (one support staff member is out on maternity leave, my boss was at a morning meeting and that would have left just two of us on desk to deal with 30 to 60 kids around 1 p.m.) we shut down for lunch at one p.m. and put up a sign that we would re open at two p.m.

This stirred up a lot of discontent among the masses who gathered outside the front door and let us know their discontent loudly and with adjectives their mother's would not want to hear them say.  (But most likely say a lot themselves.)  Boss had returned from her meeting and let them in.  There was a mad dash of approximately 15 kids for the computer sign up sheet, lots of cursing, calling each other "stupid" and "b***h" and so forth.  (These kids not only have no respoect for us, they have none for each other, either.  They try to get each other in trouble for fun.  It's really sick.)

To make a long story short, three boys who have been suspended until June sneaked in.  Our part-timers saw them but wouldn't say anything because "it's not their job."  (I know it's only minimum wage, guys, but it IS part of your job.) 

In no short order:

1) Boss caught up with two of them and told them to leave and of course, they wouldn't.  Boss said she was calling their parents.  (Calling the police does no good because the kids know the police won't show up for at least an hour so they play it out until the last minute.)

2) Then boss saw the third kid and told him to leave as well.  They all started imitating her accent.  Support staff said nothing.  (This is the crew that always says stuff like "There was a way to do that and she did it wrong."  But they never will say what they think the right way is.)  I am obliged to help boss round up the miscreants.

3) There was a lot of screaming and shouting and finally Male Support Staff (hereafter known as Boy) gets off his duff and helps me shepard a bunch of the misbehavers out the door. 

4) And at this point boss made what I consider to be a huge tactical error.  She tried to get the other kids to tattle on the trouble makers.  All this does is get the kids on the side of the trouble makers--even if they are mad at them.  They treat it like a day at a sports event. So they are a great audience for the trouble makers.

5) Boss's second error:  she decided on a lockdown and decided to throw everyone--adults as well as kids as well as serious students--out.  On the one had, I don't blame her.  Things were so crazy youcouldn't tell who was a problem and who was not. 

6) Bad Kids started cussing, claiming we don't like them because we're white, overturned two revolving book shelves and threw magazines and books around.  We managed to get them out and the door locked, but....

7) Boss had called administration and said the kids were trashing the library (at this juncture they weren't, really...according to Queen--who thinks she could run the place better--they started turning book cases over when they heard Boss say they were trashing the place).  Boy and I managed to get them out the front and locked the doors.  But...

8) They had set the other doors ajar.  As soon as we locked the front door, they went to the far left door, came back in and swept two shelves of books to the floor, trashed the encyclopedias, overturned desks and chairs.  We pushed them out that door and locked it and....

9) They came back int thru the right doors, tipped over a display case and broke it, swept DVD cases from the shelves and threw magazines around before we got them out that door.

10) The biggest trouble maker (who doesn't come up to my shoulder) climbed onto the railing of the concrete platform and, with the encouragement of his buddies, leapt big feet first on to the hood of boss's car, leaving two prints behind.  (A few weeks ago he tried to attack boss in parking lot, but she laid on the horn of her car and scared him off.)

Honestly, I can't even tell you how many kids were involved:  it didn't look like individual children.  It resembled a beast with several heads, arms and legs, most of it in faux army fatigues.

Boss was shaking and nearly in tears.  (First time I've seen her like that.)  She called the police (again) and the Library Director.  We were not allowed to move anything so that the director could see the mess.
Director arrived with someone who is in charge of city security.  He thought it was funny as did his companion.  He kept interupting boss every time she tried to explain what happened.  Director kept telling his to let Boss finish. 

The upshot is, although tomorrow is our day off, we may also be closed the whole weekend unless there is a security officer on duty.  Security Guy (or whatever he is) kept saying it was a bad idea to shut the library down because it would send a bad message to the community.  Director said to him she didn't want to send a bad message, but it was about time the community got its act together and started doing something about their children.

MEANWHILE, Queen and Boy are kind of telling Security Guy out of earshot that most of the problem is Boss and if Boss would stop picking on the kids, they'd stop picking on her.  I sat there staring straight ahead and wishing all the vandalism had happened AFTER I was scheduled to leave.  (I was supposed to get a couple hours off because I did some lengthy outreach programs on my own time this week.)

The upshot--if it can be called so--is that, we will open only if there is an officer on duty for the whole day.  If not, we will work at other branches or we have the option of taking a sick day.  (I have 115 sick days saved up...guess which option I will take?)  Boss is so shook up she doesn't want to return.

Director asked Boss to take some time off.  Boss pointed out that she is taking two weeks off this month but "Don't you dare leave Lily here alone.  They will crucify her, too." 

Provisions are being made.  The sad thing is:  when Boss isn't here, we have some discipline problems, but nothing like we have when she is here.  Part of it is that she can never leave well enough alone. Sometimes I think she thinks she's heading off trouble before it starts...instead, she's creating new problems.  The thing that the kids don't realize, though, is that she is a very warm, generous lady despite her clunky and insensitive exterior.  Over the last several years she has tried to get many programs started for them--which they trashed or blew off.  She's been to the schools and the community groups to get support to help the kids and got lots of empty promises and inaction.  She's the first person to give money if someone needs help and she used to give a lot of the kids (whose parents locked them out of the house) money to go buy lunch.  She coordinates with the few remaining camp groups in the summer and knocks herself out trying to find programs to interest the kids without blowing our miniscule budget. In return for this she is mocked and disrespected and she's had it and while I don't like how she handles the situation, I can't say that I would be handling it any better myself.  Indeed, were I in her shoes, I would be writing this from behind bars as I would have picked up the baseball bat we keep for emergencies and had some batting practice.

What is really needed here, I think, is a very strong male presence.  It's been said (by many of the community leaders) that the librarians  really sould reflect the community and by that they mean, we should look like them.  Sorry.  Time and again an effort has been made to hire a black librarian to oversee this branch...and when the candidate sees the place they immediately turn down the job. 

We know that the behavior has nothing to do with race, color or national origin.  We understand that it's an economic thing and a parenting issue to some extent.  What do you do when you call a parent to come and get her unruly 13 year old son and she says "Call the police and have him arrested, it'll do him some good"?  In my mind this is lousy parenting.  And the police aren't going to come and arrest her son 24/7 just because she doesn't want to leave her house. 

I'm sorry this is so long and whiney.  The cat isn't here to stop me tonight.  (A whole 'nother story there.)  I needed to let off some steam about all the sides.  It seems like the director is trying to take us seriously, but the man who can help us thinks it's a big joke and some of the staff is severely sabatoging boss's credibility and refusing to back h er up.

I don't even know whose side I'm on anymore, other than my side.

Thanks for listening.  And say a prayer for my boss.  I was really afraid she was going to pop a blood vessel and stroke out today.

Lily "So Glad I Don't Have Kids" Such

kathrynne

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #1 on: February 02, 2007, 01:07:13 AM »
Wow. You all have my sympathy. What a lousy day.
 

CalabashCorolla

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #2 on: February 02, 2007, 01:13:44 AM »
Wow. I'm sorry to hear about all of the trouble you folks have had to go through. Your boss reminds me a little of my high school's librarian, who was nice enough most of the time, but could go from zero to flame-spewing hellion in no time if the wrong thing set her off. What made it worse was that there were a couple of guys who LOVED to push her buttons and see how mad they could make her, not considering that she would just take out her frustration on the generally good kids who occasionally committed minor infractions, like talking a little too loud. They would get kicked out without warnings while the clowns headed for greener pastures, grinning all the way.

I hope everything there changes for the better. It sounds as if the library is one of the few safe places that the kids there have to go, and a few troublemakers shouldn't ruin it for everyone.  :-[
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Quesselin

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #3 on: February 02, 2007, 04:01:13 AM »
I'm very sorry for you and for your boss.
But please accept my sincerest thanks for doing what you do. You have an important and wonderful job, and I and many, many others appreciate everything you do. Thank you.

Verruca

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #4 on: February 02, 2007, 08:20:03 AM »
Ugh, Lily, that's horrible.  I'm sorry you all had to go through that.

wellisawstar

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #5 on: February 02, 2007, 08:33:15 AM »
What an awful situation! Sorry you had to see it.

Is it possible to make a new library rule that children have to be accompanied by a parent to use the library?

willow08

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #6 on: February 02, 2007, 08:43:43 AM »
Wow, lily, I'm so sorry.
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IndianInlaw

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #7 on: February 02, 2007, 09:28:09 AM »
Please remember there are children there (I HOPE there are) who are being impacted by what you are doing for them.  Or at least ONE.

When I was young, my family literally owned one book, a cookbook (I still have it).  My parents were smart, but had no time or money for such luxuries. We had no library at school, so we only read classroom books.

45 years ago, this month, my older sister and brothers took me to the ancient branch library in our neighborhood and signed me up for a library card.  Although my mom signed a permission slip, you couldn't get a card until you could write your name in the presence of a librarian.   I could read, but it took me several tries to write my name, under pressure. After a couple tries, I DID IT!! 8)

Anyways, over time, I'm sure the librarians found me to be quite a lout (although not nearly to the extent your barbarians are) but they were unflinchingly kind to me.  I ended up being quite literate, although still quite loutish.

So on behalf of all those who appreciate what librarians have done for them, I'd like to express my heartfelt, unending gratitude.

And remember, there's always that ONE.


housewife2k

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #8 on: February 02, 2007, 10:33:04 AM »
Lily, I agree with IndianInlaw, remember that you are making a difference in at least one childs life.
I cannot imagine how stressful and frightening this must be for you, as I was stressed and scared reading the letter. I am glad that there is going to be security available, but I am also concerned about Queen and Boy undermining Boss. This cannot be easy, Good luck, and stay safe!

Lisbeth

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #9 on: February 02, 2007, 10:43:22 AM »
Wow, Lily, I'm so sorry to read this.

I love libraries myself and practically live in them outside of work.

<hugs>  I'm not sure what other advice I can offer but I hope things improve some way, somehow.
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JeanFromBNA

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #10 on: February 02, 2007, 10:48:08 AM »
Lily:  Your posts about your job are quite shocking.  It sounded as if you had a genuine riot on your hands.  I hope that somebody took pictures of the damage.  There is no excuse for such behavior, the reasons behind it aside.  

Have you considered writing to your boss' superiors, the mayor, and anybody else who needs to know about the library's plight?  You express yourself eloquently and honestly.

I would refuse to come to work under those circumstances.  You have my sincere admiration.


Yarnspinner

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #11 on: February 02, 2007, 11:29:25 AM »
Thanks everyone.  I so needed to vent about it because, honestly, I almost couldn't believe it myself, even after we all sat down and discussed it. 

Oh, yes, pictures were taken with the new digital camera. 

The mayor actually knows about this, as do so many of our so-called "superiors".  Someone from the mayor's office called a couple of weeks ago when we had to close down in the morning for three hours.  (I was in alone, boss was away, Queen threw out her back, one staff member went into induced labor and neither part-timer was in. I had to wait there, alone, until the part timers showed up.  One of the jerk patrons immediately called the mayor to complain that the area was being dis respected because I wouldn't open the doors.)

As for Queen and Boy, the acting director and I had a conversation about them back in October.  Is it okay to tell what happened in the least amount of words?  We'd had to have another lockdown in October after a bunch of kids took umbrage to boss asking them to be quiet.  So we locked up for that afternoon and the next to demonstrate our importance to the community.  (No one misses the water until the well runs dry.) 

A week later, boss took her (well deserved) vacation.  The day after she left, a council man from the area walked in.  He was trying to avoid me and kept looking at Queen who was helping a patron and didn't notice him.  So I asked him if I could help.  Below is as much of our conversation (and its aftermath) as I remember.  I am still reeling.

Me: Can I help you?

Council Man McJerk (still looking at Queen because, well, I think that will become clear later):  I suppose.  I need to speak to the branch librarain.

Me: She's on vacation.  However, you can speak to me.  I'm the children's librarian.

(now it starts to get strange.)

McJerk: Oh, is the children's librarian in charge?

Me: While Boss is away, yes.  I am.  My name is LilySuch and I am the children's librarian.

McJerk:  FIne.  I'll talk to her.  Where is she?

Me:  I'm her.  I'm the children's librarian.

McJerk (still looking at Queen):  Yes, fine.  I'll talk to  her where is she?

Me (trying not to beat him with my fists):  I am her.  I am the children's librarian.  I am Lilysuch.

McJerk (disappointed sigh): Very well.  I am here because a constituent called us to complain that the library was closing down and refusing service to the patrons.

Me:  Oh, that.  That was last week.  About fifteen kids got out of hand and we shut down for the day.  Because we had no security, we couldn't keep letting people in, so we shut down for every one.  We were open the next day, though.  We were trying to demonstrate to the kids what they would lose if they don't learn to behave.

McJerk: But you did shut down.

Me: For one afternoon.  We were open the next day.  (Smiling.)  The person who called you wasn't Mr. X, was it?  We did let him h ave extra time and explained to him why we were doing it.

McJerk:  NO!  It was a WOMAN who called.  Just a woman.  [Not only a mcjerk but a mcliar.  Mr. X was in that afternoon bragging about how he was getting back at boss for closing down while he was doing his important chatroom business.)

Queen comes back at this point, walks up (and in front of me), shakes his hand and introduces herself.

Queen:  How do you do, COuncilman McJerk.  I'm Queen and I overheard your conversation with Lily.  I can assure you that, for the next two weeks anyway, there will be no lockdowns because the REAL PROBLEM is currently on vacation in France.

McJerk now turns his body so h is right shoulder is to me and refuses to look at me.

Queen: The kids in this neighborhood are getting an unfair rap because of the boss here.  She don't know how to h andle them kids and just because she don't like the way they behave, she's taking it out on them.  If you want respect, you gotta give respect.  (Please keep in mind that Queen is the one to yell loudest if Boss doesn't immediately ban certain kids from the branch.) 

Me: I agree that it could have been better handled, but you have to admit, she was overwhelmed.

Both of them look at me and turn further away for lots of low conversation about how Boss is the problem.

When they were done, McJerk shook Queen's hand and thanked her.  Then he took two business cards out and handed one to Queen.  He turned, look at me, and then put the other card back in his pocket.  And left.  No acknowledgement of me whatsoever.  I guess because I looked like the enemy?

Queen beamed at me.  "I hope you are going to tell Director that he was in!"

Me:  Oh, I definitely will.  (You think?)

I e-mailed our then-director who never responded because he was too busy, we soon found out, making plans to leave the system altogether. 

I wound up speaking to Acting Director a week later and told her what had happened and asked if I was making incorrect assumptions.  She said "Doesn't sound like it to me.  You were deliberately frozen out of the conversation because you weren't saying what he wanted to hear." 

She promised to start doing something about the situation once The Director left and she has since kept her word.  But it's very, very hard to do much of anything in our area...we are d**ned if we do and d**ned if we don't.  If we keep it open, people compolain about the kids and their behavior.  If we toss the kids out, the same people complain about the way we treat the kids (but never offer any insight into what it is we should be doing). 

Acting Director wants to move Queen to another branch and shift boss elsewhere as well.  (I've asked for a transfer to another branch down the street from me, but I hate to do it--there are a lot of kids I LOVE at my current heck-hole.)  No one wants Queen, no one wants to give up their good workers for her (I don't blame them) and Boss, though she desperately wants out doesn't want to give up her current status and I don't blame her.

I will say that there are a lots of great kids at the library who are suffering from the bad behavior of the few.  Did any of the other librarians here read about Maplewood NJ where they started closing down between 2 and 5 becaue the teens were using the place as a hangout and fight center?  We haven't reached the point they did yet (kids were using the public areas as private bathrooms, mosh pits and love motels among other things) but I can see it getting worse.

You can't make this stuff up. 

I genuinely LOVE what I call "my kids."   (Ditto the rest of the staff.  One boy who used to give us flack all the time has been respectful since the day Queen and NEw Mom pulled him behind the desk to protect him from a kid who wanted to beat him up. He was amazed we had his back and has defended us ever since.)  We have a lot of wonderful kids who genuinely want to learn and are excited about the possibiolities we offer.  But it is all going to heck in a handbasket because of this one group that no one at school, in the ppolice force or anywhere else wants to touch. 

Thannk you all for your many kind words.  I can't wait to see what happens on Saturday and Monday.

Lily "going shopping and springing the kitty from the vet's" such

housewife2k

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #12 on: February 02, 2007, 11:39:34 AM »
I am glad to hear that Queen is being handled(ar at least trying to be handled). Kids who like to cause trouble generally know if there is a permisive adult around. The problem might not be so-much with boss as knowing that Queen doesn't have Boss's back, and Boy will probably fall in line with Queen gone.
Just keep thinking about "your kids", and good luck, again.
Hope the kitty is all right, too.

ccnumber4

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #13 on: February 02, 2007, 11:49:42 AM »
This is horrifying. 

melodrama

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Re: Another Day, Another Mob Scene, Another Lockdown (sort of an update)
« Reply #14 on: February 02, 2007, 12:50:31 PM »
Lily, I'm so sorry to hear about your terrible situation there this morning (and other days!)  I'm glad that the few kids you genuninely like keep your strength up for the ones who are so awful.  I'll keep my fingers crossed that somehow the situation gets better rather than worse.

My mom's a librarian in the inner city, and while her troubles are nothing as bad as yours, I know she'd sympathize, and I'll be copying this post to her.  You'll have a whole large branch-full of librarians praying for you!