General Etiquette > Life...in general

Rudeness

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euphorya:
I just have to vent about this...

Yesterday my wonderful bf and I were in a major department store (I won't say which one but let's just say that there was a great sale going on that saved us a lot of PENNYS) and the sales lady/cashier woman was beyond rude.  Honestly, I hate that particular department store and personally I wouldn't shop there myself, but BF likes a particular brand/style of shirt that they carry, so he drags me in there every time we're in the mall just to see if they have new ones in stock. 

There was an awesome sale going on and BF decides to buy some new clothes for a trip we're taking later this month.  The shirts he loves are buy one get one free and jeans are buy one get one half price.  (Sounds like the beginning of a horrible algebra problem, I know)  :)

Anyhow,  he spends what feels like forever trying on different clothes and we (by we I mean me -he he) finally decide what to buy and then bring up all the clothing to a "customer service" desk to checkout.  We walk all the way from the very back of the store by the men's department to the checkout place closest to the store entrance, which happened to be in the old lady frump clothing department.

BF piles the clothes on the counter and pulls one shirt out of the pile and politely tells her, "this one was on clearance, and the rest are buy one get one free."  This woman looks at him and says, "I don't work in men's."  Well, DUH, what gave that away?  The fact that we're surrounded by skirts?

Um, alright.  So, what's the big deal, lady, just ring us up.  She starts to ring BF up and I ask her what the shirts ring up at.  She replies, "$34.00 and $30.00."  I tell her that the signs say buy one get one free to which she says again, "I don't work in the men's department, so I don't know."  She then starts to ring up the rest of the purchase.

Excuse me?  Like I am supposed to say, "well, since you don't know, I guess we'll just pay full price."  I ask her if she can find out to which she ROLLS her eyes and says, "you will have to go back to the men's department."

My darling BF, who is way too polite to say what he really wants to say, has to pick his jaw up off the floor.  I looked at him and said, "well, I guess since she can't help us, we will have to find someone who can."

We then had to pick everything back up and haul it all the way to the back of the store and wait behind several other people to check out (that clerk was sweet as could be and rang everything up correctly BTW).  I was so annoyed with the rudeness of the first clerk that I was about to say to hell with saving $50, let's just go someplace else.

I couldn't believe that the lady couldn't take five seconds to open an ad flyer (which I saw at the register) or get on the phone and call over to the other department to double check the prices.  Are people that rude or that lazy or just unwilling to do anything above and beyond the usual procedure?  Was I being unreasonable to expect her to resolve the problem rather than just pass it off onto the paying customer?

It just irks me because I know that complaining probably wouldn't produce any results since big name retailers don't really care if they lose one customer.  It seems like their attitude is that there are a million more (customers) where you came from. 

I just get so sick of being treated like I am annoying people when all I want them to do is their JOBS!

kathrynne:
Rude, lazy and unwilling. Yep, that's it in a nutshell. Sad, eh?

Tabris:
I've refused to shop in that store for five years now due to exactly that attitude. "How can I possibly do my job as a sales associate when shoppers keep coming in here?"

ShadesOfGrey:
Erin, rude customer service is one of my pet peeves too.  And this woman was r-u-d-e rude! But not asking her to call/check the flyer/rectify the situation only compounded the issue.  No, you shouldnt have had to, but it does happen. 

That being said, your rationalization for not addressing the issue and then complaining doesnt really fly, imo.  Read the thread on rude airline service for the reasons why, but really, if you are going to choose to not address an issue, complain about it, and continue to patronize the store, well, I cant see why the store would have any incentive to change their behavior.  I hope this makes sense. 

I hope you have better shopping experiences elsewhere. Perhaps you could do something else while hubby patronizes this store?

twinkletoes:
Right on, Rdge!  Seething inside while reaching for one's wallet only rewards the store for being rude.

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