Has anyone else ever had their Amazon account order something all by itself? Has anyone ever oopened up their shopping cart to find several expensive items in there that you never even looked at?
Over the past few years, I have, on occasion, put several items, usually books or flicks, into my amazon shopping cart, gotten to the point where I am going to check out...and discovered, just in time, that there was some unusual electronic equipment (Playstation add ons, DVD players, power tools) in the cart. I wrote to Amazon about it a few times and was told things like "Oh, it's a glitch, just delete it." or "Oh, we had some trouble reconfiguring Tab B to fit with Slot A and this might have been a consequence...just delete it." Eventually, I stopped writing and would just delete the item.
This past week, my worst fears came true. I pre ordered the new Harry Potter book. (At work--I know I shouldn't have, but I did it almost without thinking.) I checked the cart and there was nothing else there but Harry and me. I got the e-mail confirmation of my order a few minutes later--as well as confirmation that the Cta Psp ps-grp grip (I don't even know what it is or what it does!) from Shopperacc.com was also on its way. (Fortunately for me, the whole thing cost six bucks, plus five for shipping.)
Huh? I didn't order that. It wasn't in my cart when I ordered Harry. I immediately wrote to the seller using Amazon's form and explained the situation. (Honest, there couldn't have been an hour lapse between the order and my e-mail.) No response from the seller. I wrote to amazon. They wrote back and said to "contact the seller again and wait." This was Thursday. I wrote to the seller again. Still no response.
The item showed up on MONDAY. (I wish the books and movies I order from Amazon showed up this fast.)
The seller didn't respond until that night and said they were not responsible for something I ordered and paid for. They didn't even acknowledge, at the very least, that I didn't order it. If they would have said they were sorry, but there was nothing they could do...but it was implied (I think) that I was trying to get away with something. They won't refund, even if I send it back.
I've written to amazon and described the whole exchange. Now I have to wait again.
I was requested to give feedback on the seller--which I did. They won't like it. I noticed that several other people complained about how hard it was to get in touch with these guys. They don't answer their phones and their direct e-mail doesn't seem to work, either. How very convenient.
I realize it isn't their fault that my computer apparently ordered this thing all by itself, but hey...a little "Well, we understand your problem, but we can't do anything" would have been a lot nicer than what they implied.
I cancelled my Harry Potter order and suggested to Amazon that I may cancel my whole account. I don't know if they will care, but it made me feel better.