The other thread got me thinking. We have a staff member who picks up the phone (when it has rung of course) and WAITS until the person on the other end says something. Then he replies something like "Yes this is XXXXXX". It drives me up the wall. His is the main help desk number and 40% of the time he has to transfer it to me (so changing the number direction to mine is not an option).
The heirachy of the office is such that his direct supervisor is 20km away so there is no-one here to ask him to change his phone manner. I have tried a bit of PA - answering my phone correctly a bit louder than usual and when answering his phone (which we need to do if he is not there) doing it properly (that is "XXXX, J speaking").
I have now moved into a new office so that while I can see him, I can no longer hear him. It still annoys the H*** out of me though.