I don't know how to respond to this guy at work who is driving me nuts. We are part of a large new intake at a well-respected company, and underwent training together as part of a group of about 8 people (though he got pulled out for one-on-one training after his progress was unsatisfactory).
Basically, he bugs me. Not his fault, and I can completely acknowledge and try to control that...at least where things that are irrational on my part are concerned (he has the strangest hairline I have ever seen! lol). But I have been asked to help him whenever I am free, which has meant that he has talked over my own customer service calls (inbound call centre) at times and I have had to shush him. I once helped him, after a week on the phone and a week of training, do something that we learnt on the *first* day, in the *first* hour. Bring up a file, take a CC payment...?!
I have heard him make up information rather than ask for help...again, he should know this, but DON'T MISLEAD CLIENTS BECAUSE OF YOUR IGNORANCE. "There may or may not be a waiting period or a fee on that service, I'm not sure, so...yeah...mmm...ok bye", is NOT doing your job. His phone manner is pretty awful, but that can be said of so many these days.
It isn't entirely his fault, for instance I have noticed that he clearly doesn't have the computer skills which I understood to be a prerequisite for the position- this should have been discovered in the recruitment process. But it is just so frustrating to hear him all day and to help him when required (which I do as politely and patiently as possible). Yesterday he put someone on hold while he located a key on his keyboard.
I politely asked him in the first week not to call me something...I forget what now, it may have been 'baby' or 'hun', certainly something affectionate/sexy along those lines. He claimed that he was talking to his computer (while looking at me/in the middle of talking to me) and pointed out that he has a wife.
Today I had to speak to somebody about him (the supervisor) to ask how to broach a subject politely, as well as to make him aware of it.
Because this guy, on his way out to lunch, stopped by my chair while I was on a call (didn't see or hear him) and *tugged on my braid*, said 'See ya mate' and walked off before I could do anything...and too quickly to see my Icy Stare of Death.
I try my best to be polite, he joined me (alone, just finished eating, closing a book) at lunch earlier in the week as I really was about to get up and have a cigarette before I had to go back. He rolled his eyes, looked sad, and said 'That'd be right'.
I just don't know what to do. I feel bad for him, he's obviously pretty incompetent and I try to treat him with respect as he's old enough to be my father, but he drives me up the friggin wall.
(oh, and he left his old job because he wanted to be a manager and it wasn't happening