While looking for a job in a school I got a job as one of the people who answer the phones for TV maker X. For those who do not know, these call centers are large, and often encompass several companies. In the building I was workign in alone we had TV Maker X, TV company Y, a vaccum company, a toiletries company, a web business, and a food company all working from the same two story building. I was one of the people who you called when your expensive TV broke down, and I could either help you (25% of the time) or had to refer service and send you on to the people who fixed bigger problems. Let's just say that people who called me were generally not in a very good mood.
When you call this places you usually are asked for a phone number to check if you called before and already have a file, a model number, a serial number, and a date of purchase for warranty information. After working in this company a few weeks I had started to recognize the general pattern of model numbers, and could get a mental image of your TV easily. Occasionally, however, an old model number would come up that would send me in search of the manual (which you should always check, because 90% of what I can fix over the phone can be found in there).
About half an hour into my shift I got a call from a pleasant woman. I let her tell me all the things wrong with her television (making note for the file) before I asked for her phone number. She had said she had called before, so I assumed her file was in the system. No luck with one phone number. Tried three more, no luck. Tried last name. No luck. Tried serial number. No luck. Tried town, and guess what? No luck. Frustrated I decided to start another file and just place a note that there should be another file. She was getting frustrated, but gave me her serial number. I didn't recognize it, but I entered it into the computer anyways. The computer didn't recognize it. I asked her to double check, and we got the same number. I started frantically searching our system, thinking it might be a really old model. She got really, really frustrated and sighed "it's a Company Y, 42 inch, etc TV."
I heard the problem. "You said it's a Company Y TV?"
"Yes, a company Y model number XXXXX."
I braced myself for her reaction. "Ma'am, this is company X."
Silence. "But, I called company Y."
I informed her that we were located in the same building, and they might have tried to transfer her to one of their extensions, and accidentially dialed one of our extensions. Luckily she didn't get mad at all, and we both had a good laugh. She kept me on the line while asking about our line of televisions, the whole time saying that if the company can't make a TV and the employees can't work a telephone she was just going to return the TV and buy another one. I answered all her questions, apologized profusely for the aggrivation, and she hung up to call company Y again (I didn't know their extension to try to transfer her back.) Now when I call up a call center I realize that things could be much worse.
Any funny work stories out there?