General Etiquette > All In A Day's Work

Thats not express

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snoopygirl:
   I work in a supermarket due to my health problems I am usually on Express ( I have bad shoulder pain and weakness in my wrist). This is not usually a problem  as I enjoy it and the regulars I usually get on the line. Today was the worst though. My line is eight or less. I will take a few over then eight but this one lady really pushed my buttons. She had 61 items ( yes I kept a tally using the item counter because I noticed she had a cart full that she managed to plop on the belt between me finishing the last customer and me getting to her.) and was in a huge hurry her words. I was so stuned I didnt say anything.
     However, I finished her order and noticed a line as well as people going it says eight or less. I was angry at myself and her for putting me and the other customers in this situation. I kept saying sorry to the line behind her. I then asked my boss what I should have done. She told me to not say anything just have somebody pull the other people to another line by flashing my light. Well they would still be waiting in line because nobody responds to my light and I dont think we should put people in this situation because well it is express. I think I should just forget what my boss said and just tell people that it is express.

MadMadge43:
Your boss is wrong. In effort not to p.o. one obnoxious person, he p.o.ed 8 level headed customers. You should talk to him about this and explain that they need to go to a different line. I'm sorry you didn't notice before when she was putting them on the belt and could have told her then, but that is not an excuse for her thinking she was entitled.

Chocolate Cake:
If the system your boss outlined worked the way it was supposed to, his suggestion might be fine.  However, since it doesn't, I think you have to say something such as, "I'm sorry Ma'am, this is the express line for 8 items only" (if you see her cart full before she unloads).  If she has already unloaded, you could say, "I'll check you through this time, but next time please note that this is an express lane for 8 items or less so you don't inconvenience all these nice people behind you again."

Clara Bow:
I have a water bottle I use to squirt the cat when she misbehaves, would you like to borrow it to take to work with you??
I think that in the future I would politely tell people that the express line is eight items or less, firm. There is no need for some poor old soul trying to get a tube of toothpaste on their way to work should have to wait behind someone trying to buy groceries for the month.

Tabris:
I think you should very sweetly stop ringing her up after every eight items, total her out, run her credit card, and then ring up the next eight items. She'll protest this. You can then point out the sign (eight items or less) and say, "The register is set up so I cannot ring up nine items. I'm terribly sorry. If you were in a hurry, you should have gotten here earlier."

Having to stand there through seven transactions would have driven the point home. And it would have amused the eight people standing behind her.

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