I just had an experience that I realize made me unreasonably angry, but it's enough to make me not ever want to go back to this place.
There's a bagel place that I went to once years ago with my husband, because he liked it, but I've never been back because I didn't think their bagels were very good. This morning, I was really itching for a bagel, so I decided to try it one more time. Because it's not the nicest place to hang out and I also wanted coffee, my plan was to eat my bagel and then go to a coffee shop I really like across the street.
First, they had a $4 credit card minimum and I didn't have any cash (that one is on me, especially since it's not uncommon for places like this to have a card minimum). I bought just a regular coffee to go with my bagel.
Then I found a place to sit, because it was really busy and it looked like I'd have to wait awhile. The coffee was pretty awful and they only had non-dairy half-and-half (no actual milk) to put in it, but it wasn't that expensive so I just drank it anyway.
Then I waited. And waited. And waited some more. Just about everyone who was in the restaurant when I came in had left by the time they called out the bagel I had ordered. And then someone else (who I'm sure had ordered the same thing) got to the counter before I did and took it. I wasn't paying close enough attention to know if he came in before or after me, but I'm guessing after (since the person who was sitting with him didn't get any food for the rest of the time I was there).
I went up to the counter and said that I'd ordered what the person just took (and commented that I didn't know if that was it), and asked how much longer it was going to be. I said I'd been waiting 10 or 15 minutes already (although after thinking about it more after the interaction, it was probably more like 30 minutes), and the person's response was that there were 11 orders in front of mine. I said I'd been there long enough for the entire place to turn over, and she still just insisted that they were really busy. No, "sorry about the wait," no, "let me push your really easy toasted-bagel-with-cream-cheese up in the list a bit because you likely should have gotten your order already." Just an implied "go away, I'm busy".
By the time I actually got my order, I was so frustrated at the whole thing that I was about to ask for a refund. Instead, I took the bagel and left, and didn't get to go to the coffee shop I like, and just ended up going straight home.
The bagel itself is okay, but not worth the 45 minute wait in an uncomfortable restaurant. So I won't be going back there any time soon. I can get bagels just as good at the grocery store.