A bar in my area showed me today why I will patronize them and will continue to do so, as well as recommend to my friends that they do the same.
The bar is very close to where I play volleyball. After our game last night, my teammates and I decided to go and get a drink and snacks. It had been raining and miserable throughout most of the day, but had finally cleared up about an hour before.
I only had one beer, so was not anywhere close to being intoxicated. When we left, we went out and we walked down a wooden ramp that had gotten wet from all the rain. My foot slipped and I came crashing down.
Now, I was fine - a little sore and my knee was scraped, but nothing that required any sort of attention. However, there were two tables in the bar that had older patrons, and when I thought about it later, I realized that if one of them fell, they may not have fared as well as I did.
So, I went to the bar's website, and sent them an e-mail reassuring them that while I was NOT going to sue and did not want financial compensation, I wanted them to have the heads-up that the ramp became extremely slippery when wet and probably needed either a mat or non-slip strips attached to it.
I just received an extremely apologetic response, and the owner herself told me that they had called a contractor to not only put down the non-slip strips, but also to lengthen the ramp so it wouldn't be so steep.
They easily could have blown me off, but the fact that they not only responded but are taking action to prevent it from happening again really impresses me.