This requires a bit of backstory. In college, I waited tables at a D---y's and was also a reservist. One summer, my unit was activated and the manager, Tammy, was absolutely hysterical that I was "leaving her in the lurch" and was furious that I gave only two day's notice. Hey, I only got two day's notice.
A few years later, I went to meet a couple of friends at a different location of the above-mentioned restaurant. They were already seated when I arrived, and the waitress noted that I needed silverware when she brought my drink. We ordered, and I reminded the waitress that I would need silverware. I'd like to point out that she had two tables in her section, and in fact, there were only four tables seated in the restaurant, so it was by no means busy. Thirty minutes later, we realized that we still didn't have our food, although the food sitting in the warming window did look suspiciously identical to the items we had ordered. Finally, the waitress, who hadn't been seen in the past thirty minutes, returns and brings our order.
We ask for refills and again, I ask for silverware. I had ordered an omelette and pancakes, so a fork at the very least was necessary. She returns with our refills, but no silverware. I remind her again. She disappears. I tell my friends to go ahead, as they both have blood sugar issues. 15 minutes go by, still no silverware. I finally give up and go to the waitress station to get my own silverware. We finish eating and would now like to leave. We're getting irritated by the fact that we have not seen our waitress in over 30 minutes by this point, so no refills, no check, etc.
I decide to flag down the other waitress (who was getting her legs run off by one of her tables). I ask her for both our bill and the manager, as this was getting ridiculous. As soon as she gets a moment, I see her go into the back and she returns with our bill and tells me the manager will be out in a moment. By this point, I'm seeing red. It's been nearly an hour and our waitress has completely disappeared. We haven't been able to leave, as none of us had enough cash for the bill, and needed to run our debit cards to pay. The waitress has not returned to see if I ever got my silverware or if we needed anything else.
The manager comes out to see what the problem is. It's Tammy, my old manager, and as soon as she sees me, she says she doesn't care what the problem is with our table. She goes on for at least 5 minutes about how someone like me deserves the terrible service she gets. Okay, that's it. We're done. We get the other waitress to check us out and give her all of our cash as a tip. By the way, still no sign of our original waitress in all of this.
I did actually complain to corporate about the service and Tammy. I never got a response back.