A few years back I volunteered with a girls' youth group (ages 8 - 11). It was a very mixed group, with all sorts of family backgrounds. The family that stood out most featured The Triplets. They were a pain in the neck, another volunteer actually said "I work with criminals all day - including murderers - and I'd rather be with them than The Triplets."
Sadly, one of The Triplets, Ally, was actually very sweet while Abbie and Addie were obnoxious, rude and cruel. It was the last week before Christmas and The Triplets had just come back from a break (Abbie and Addie had been told they were banned for a month, and could decide if they wanted to come back when the month was up. Sadly, practicality meant that Ally couldn't come either.) At the time we were all very tense because of The Triplets returning, their mother actually said "We're paying you to sort out our kids!" Er, no. They were paying to cover art materials and things. We were not a finishing school.
The timing of the return was problematic as Christmas is a very traumatic time for one girl, Jenny. Jenny's Granddad had died unexpectedly two Christmases before, and her Dad had passed away the previous Christmas. We were trying to make her feel a little better without showing favoritism. For instance, when we played games the girls took it in turns to be it/on/the catcher. We made sure Jenny's turn came close to Christmas, but it was in no way unfair to anyone else.
"Jenny ALWAYS gets picked!" Abbie whined. "Why is Jenny so special?" I jumped in to say that she didn't always get picked, it was her turn. The other girls backed this up, since they were fed up of Abbie and Addie taking other people's turns.
Abbie and Addie then cheated at the games, and were generally rude and difficult. After the girls went home we would have to seriously consider what to do with them, as they were spoiling it for everyone else. We would be sad to see Ally go, since she genuinely benefited from it all, but we couldn't have the other two ruining every week.
Everything came to a head at Prayer Time. We finish each session with circle prayers, and we have a "Prayer Bear," a small teddy, which the girls can pass on when they have finished their prayer, or if they are too shy to speak out loud. We were doing "thank you" prayers, and since w had just received letters from the two girls we have "adopted" in Angola the thank yous were along the lines of, "Thank you we have good doctors," and, "Thank you we can go to school". Then the prayer bear gets to The Triplets. Ally says, "Thank you that we have clean water and nice food, amen."
Then it's Abbie's turn. "Thank you that I'm so perfect! Amen!". Well, that was obnoxious. Addie's turn: "Thank you we're so great that you didn't kill our Dad like you did to skanky Jenny." As you can imagine, Jenny was in tears. I took her outside, and was followed by Ally who shouted, "I'm not a triplet with you two anymore!" and offered the most sincere apologies for her sisters. Ally gave Jenny a big hug, and we all had a talk and a prayer in a side room. Being two very mature eleven year olds they asked to pray for the strength to forgive Abbie and Addie.
Meanwhile the remaining Triplets have been taken to another room where they are shouting at another volunteer. Apparently it's not their fault Jenny is so sensitive and it must be her fault that her Dad and Granddad are dead so she must be really evil. All of this was said with a sneer, so it's not as if they had been taught this. The volunteer is stupid for daring to tell them off and their parents could afford to pay us all to do whatever they ask. At this point said parents turn up to hear two of their daughters screaming and using vile language. Without even asking what led up to it, they join in with Abbie and Addie in insulting the volunteer.
"I'll have your >bleeping< job for this!" is said more than once. Erm, we're volunteers. Anyway, between all four volunteers (the other girls and parents had left by now) we managed to get across that Abbie and Addie would not be welcome back, but Ally would. Ally knew full well her parents wouldn't be prepared to take her on her own and we were all upset to lose her.
As it happened, Ally and Jenny became good friend and an arrangement was made for Ally to stay at Jenny's house after school so they could go to the club together. So at least some good came of the horrid situation.