Author Topic: Merchants of shame: Never eating here again.  (Read 49665 times)

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emeraldsage85

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Merchants of shame: Never eating here again.
« on: March 20, 2007, 10:22:53 PM »
I'm not a regular eater of fast food, but there is one particular fast-food restaurant I love. There was one of them near my old apartment, and my roommate and I would go there frequently.

At least, we USED to go there frequently.

For a long time, I learned to put up with the fact that they seemed absolutely incapable of making our orders correctly. She always ordered a grilled chicken sandwich, no tomato, with a sweet tea. They always gave her a sandwich with a tomato and an unsweetened tea. I always got a cheeseburger with lettuce, mayo, pickles, and onions. I wish I had kept track of the many ways they managed to screw up my order. It was always--and I am not employing hyperbole here--wrong. I tried everything to get them to get my food right--I tried ordering the cheeseburger with what I wanted on it; I tried ordering it WITHOUT what I wanted ("I'd like a cheeseburger with NO TOMATOES, MUSTARD, OR KETCHUP"). I would speak clearly and politely. They got it wrong every time.

Now, I understand that the fast-food industry does not pay very much at all. I understand that that fact could attract people who really care very little for providing accuracy in orders or pleasant customer service. However, if you are going to allow people to order their food the way they want to receive it, then you should at least make an effort, oh, let's say, 25% of the time to deliver it to them.

But I digress.

So we put up with this for a long time, because this restaurant was one we liked, and it was so close to where we lived; we either learned to ALWAYS check the bag before leaving, or we just got used to disassembling our food. I suppose we just acquiesced to mediocre service.

Until two fateful visits. There were two instances leading directly to our never going there EVER AGAIN.

First:

One day, she and I went through the drive-through, and she ordered what she always ordered, a (let's say) # 5 combo. I ordered mine. Of course, it was wrong (no mayo, but we had some at home). She had gotten a completely wrong sandwich--a bacon cheeseburger. I know she'd never eat it, because she doesn't like bacon or red meat. So we went back through the drive-thru, talked to the same guy, and told him we were returning an order. "I'd like a # 5, please," she said. We handed them our bag, and pulled up to check it. Another bacon cheeseburger.

At this point, we parked the car, went inside, and told them we needed to return an order AGAIN. "I'd like a # 5, please," she said.

The guy who'd been at the window saw us, and walked over. "I just gave you a # 5," he said.

"No, you gave me a [let's say] # 2."

"No, I didn't," he said, "I gave you a # 5."

"Then why does it have a bacon cheeseburger in it?" she asked.

He smirked at her and said, "Because that's what a # 5 is--you should know, you ordered it."

She stopped herself from jumping over the counter and throttling him, and said, "No, a # 5 is a grilled chicken. # 2 is a bacon cheeseburger." She pointed at the large, brightly lit menu on the wall behind him--clearly displaying a # 5, which contains a grilled chicken sandwich--and said, "You should know--you work here."

That was bad enough.

Then came the final straw.

One day, I had no cash with me, and I went to an ATM across the street and withdrew $20 (this is important). I went to the fast-food place and ordered my meal. I drove to the pickup window, and the woman at the window told me my total (say it was $5). I gave her the $20, and she handed me my drink and shut the window. I sat there for a moment, waiting, and then she opened the window and said (none too politely), "Ma'am, you're going to have to move--there are other customers behind you."

"Okay," I said politely (I am always excrutiatingly polite to anyone waiting on me--at least until they give me a reason not to be). "Should I just pull up a little and wait for my food?"

She looked at me incredulously and said, "I gave you your food."

For a second, I honestly wondered if I'd lost my mind. Maybe she had handed me my food, and I somehow managed to not notice. I actually looked in the passenger seat and all around the back seat. Nope, no food. I turned back to her and said, very pleasantly, "No ma'am, I'm sorry--you didn't give me my food yet."

Apparently, this was the wrong thing to say.

"YES I DID GIVE YOU YOUR FOOD!" She thundered. "I don't know what you're trying to pull, getting free food from us, but I gave you your food. I don't know what you did with it, but I gave it to you."

Her response alerted the manager, who walked over and asked, "Is there some sort of problem here?"

She replied, "This girl is trying to tell me I never gave her her food, and I know I did. I don't know where she hid it, but she has it. She just wants to trick me out of food."

The manager raised an eyebrow at her and turned to me. "Ma'am, what's your order?"

I told him, and he looked into the bag next to him. "Here's your order, ma'am," he said, handing it to me and shooting her an evil look. I had my food, and she shut the window.

But I still didn't have my change.

I sighed and sat there for about 10 seconds, before she opened the window and said, "What do you want now?"

"I'd like my change," I replied, still with a modicum of pleasantness, as much as I could muster, given the circumstances.

She rolled her eyes, opened the cash register, and handed me $5.

Before she could shut the window back, I said wearily, "This isn't my change."

"Yes it is."

"No, it isn't. I gave you a $20 bill. You owe me $15. This is only $5."

"I don't know what you're trying to pull here today, but you never gave me any $20 bill. You gave me a $10."

That was it.

"Look," I barked, "I gave you a $20. That's all the money I have. I don't have a $10 bill. I never had a $10 bill." I picked up the receipt from the ATM, held it up so she could see it, and said, "See? $20."

"You could have gotten that receipt anytime."

"CAN YOU READ? CAN YOU SEE THE TIME STAMP ON IT? IT SAYS TODAY, FIFTEEN MINUTES AGO."

The manager came back. "Is there a problem?"

She said, "This girl's now saying I gave her the wrong change. She gave me a $10, and she's trying to say she gave me a $20--"

He didn't even respond. He brushed past her, opened the cash register, and handed me a $20. "I'm very sorry for the inconvenience, ma'am. I certainly hope you'll come back and see us."

"Not likely," I said, and drove away.

Haven't been back since.

Merchants1021-05

emeraldsage85's comment: How much do you want to bet that the girl was fired?

Asharah

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Re: Merchants of shame: Never eating here again.
« Reply #1 on: March 20, 2007, 10:28:55 PM »
Good God! How dumb could she be? She argues about giving her the food when the stupid bag of food is sitting on the counter right in front of her! Then she starts another argument with the same customer over the change. IDIOT!
Asharah

MadMadge43

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Re: Merchants of shame: Never eating here again.
« Reply #2 on: March 20, 2007, 10:38:13 PM »
The manager did the right thing though. But that would be enough for me.

Can you just imagine if she was so stressed about this cashier, what the manager's day was like?

FolkRockFan

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Re: Merchants of shame: Never eating here again.
« Reply #3 on: March 21, 2007, 02:30:15 AM »
Maybe the employee *wanted* to be fired.

Sure, quitting would be a lot easier, but...you know, I don't even know. People confuse me.

sammycat

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Re: Merchants of shame: Never eating here again.
« Reply #4 on: March 21, 2007, 03:20:25 AM »
 :o :o :o :o :o ??? ???

Shocked and disgusted as I am at the cashier's behaviour, I don't understand why the writer contined to go there if they got the orders wrong every single time.

Twik

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Re: Merchants of shame: Never eating here again.
« Reply #5 on: March 21, 2007, 07:43:19 AM »
Yes, I was wondering that myself!
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phred246

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Re: Merchants of shame: Never eating here again.
« Reply #6 on: March 21, 2007, 08:27:18 AM »
Perhaps the OP went there because the location was convenient. As a single, I used to go to a pizza joint near my apartment most Friday nights because it was close, not because the pizza was fantastic (it was decent, but not great). I stopped going there only because it closed down (the owners allegedly left town one step ahead of the tax collector).
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twinkletoes

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Re: Merchants of shame: Never eating here again.
« Reply #7 on: March 21, 2007, 10:32:02 AM »
I can see frequenting a particular place because it's close, cheap, and/or not that bad.  But if they kept screwing up my orders - no, thanks!

I have to wonder if the clerks did it on purpose just to wind up the writer.  It's not right, but I can see where a bunch of bored teenagers might think it's "funny" to always screw up someone's order.

Chartreuse

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Re: Merchants of shame: Never eating here again.
« Reply #8 on: March 21, 2007, 10:48:03 AM »
Sounds like about every one of the fast food joints in our area.  I realize that working at say, McDonald's isn't a great job and has to be frustrating, but it certainly isn't rocket science.   ::)

We've got exactly one fast food restaurant nearby that actually gets your order right.  The others are a combination of slow, inaccurate, and/or rude.
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smarterthanu213

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Re: Merchants of shame: Never eating here again.
« Reply #9 on: March 21, 2007, 10:41:45 PM »
Kind of OT, but there's a McD's near us that BF loves to go to for hot fudge sundaes. The manager knows him and always dumps TONS of fudge on his sundae. He's taken to calling that manager "MY lady," as in "i wonder if MY lady is working tonight so we can get sundaes." I about passed out the first time I heard him refer to her as "MY lady"

ganjin

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Re: Merchants of shame: Never eating here again.
« Reply #10 on: March 23, 2007, 12:20:51 PM »
He didn't even respond. He brushed past her, opened the cash register, and handed me a $20. "I'm very sorry for the inconvenience, ma'am. I certainly hope you'll come back and see us."

emeraldsage85's comment: How much do you want to bet that the girl was fired?

But not before paying for OP's lunch, if the above is true and the drawer was off.

hollasa

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Re: Merchants of shame: Never eating here again.
« Reply #11 on: March 23, 2007, 01:15:02 PM »
We sometimes do a drive through McDonalds near our house. As they almost always manage to give me the wrong things, I have now learned to thoroughly check the bags before I drive away.

I did guilt them into delivering the left-out apple pie once, when I was really pregnant...

twinkletoes

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Re: Merchants of shame: Never eating here again.
« Reply #12 on: March 23, 2007, 01:25:07 PM »
We sometimes do a drive through McDonalds near our house. As they almost always manage to give me the wrong things, I have now learned to thoroughly check the bags before I drive away.

I did guilt them into delivering the left-out apple pie once, when I was really pregnant...

I always check my order, too, and I'm surprised more people *don't*.  You're right there!  It takes five seconds!

minnaloushe

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Re: Merchants of shame: Never eating here again.
« Reply #13 on: March 23, 2007, 03:53:13 PM »
"emeraldsage85's comment: How much do you want to bet that the girl was fired?"

One would hope. 

You'd be surprised (or maybe not) at how quickly people forget they are on camera, and I'd put money on the fact that there was a camera watching the whole thing.

Shoo

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Re: Merchants of shame: Never eating here again.
« Reply #14 on: March 23, 2007, 04:12:33 PM »
We sometimes do a drive through McDonalds near our house. As they almost always manage to give me the wrong things, I have now learned to thoroughly check the bags before I drive away.

I did guilt them into delivering the left-out apple pie once, when I was really pregnant...

Oh, yes.  I ALWAYS check my McDonalds order before driving off.  They have a knack for getting things wrong.  Taco Bell too.