I never meant to say that it's OK to be rude to customers, I just meant to convey that one sentence uttered in a less-than-friendly tone is not worth flipping out over, to the point where you are so peeved you'd bother to call the manager. I agree they should be ready to serve by 8 if the sign says 8 though. It might not be the employee's fault though, as another poster pointed out. Could be a scheduling flaw. I used to work in some hellish minimum wage job as a cashier, and I was scheduled till store closing (6 PM), and not paid one minute more. So at 6 PM we had one helluva job convincing the customers to quite shopping already and get their butts to the front of the store to pay, and then they'd have full carts full of stuff, and problems to boot, like, "How come you won't honour this expired 10-cent off coupon!!?? This is an outrage!". Then we had to cash out. I was routinely kept there WELL after 6, unpaid, my feet killing me after an 8.5-hour shift, standing. I don't blame the Subway employee for not coming in any earlier, unless they are scheduled and paid for the extra time. (And yes, I'll concede, this IS something that should be addressed with management, although unless I was a regular 8 AM Subway customer, I really, really, don't think I'd find it worth bothering about).