Rude Subway restaurant worker today

[Tosha Go]

Speaking of Subway, I once had an exchange there as follows:

Hee! Your story reminded me of this one http://www.rinkworks.com/said/restaurants.shtml (Last one on the page.) The one about the the Subway-like sandwich shop. Cracks me up everytime I read it.

Hahaha...I love it!!!

wow!! great site...almost deserves it's own thread.

[kareng57]

Actually, that was our first time in that one, we've had great service at the other locations around town, it just left us wondering why she had left the door unlocked and the open sign on if she wasn't ready.

Jules

For a one-time incident like this - I think I'd cut the employee some slack.  Who knows - maybe the employee who was supposed to open up was a no-show and she got suddenly called in.  And if the hours posted started at something like 7 am, if she hadn't unlocked the door she'd have likely had people banging on it to get in.

[hellgirl]

Could be a scheduling flaw. I used to work in some hellish minimum wage job as a cashier, and I was scheduled till store closing (6 PM), and not paid one minute more. So at 6 PM we had one helluva job convincing the customers to quite shopping already and get their butts to the front of the store to pay, and then they'd have full carts full of stuff, and problems to boot, like, "How come you won't honour this expired 10-cent off coupon!!?? This is an outrage!".  Then we had to cash out. I was routinely kept there WELL after 6,

I used to work in a fabric/craft store where we closed at 5.30... and were paid until 5.30. Of course that doesn't help the 10 people still browsing or standing there with fabric to measure, cut and package, and then needing to cash up (but not until everyone has gone of course). My best night doing that was a (hopefully) polite 'argument' with a customer who complained about us being a tad abrupt and rushing people (it was about half an hour after closing already) because he 'didn't know what the problem is - we're getting paid for this after all!'. I think I explained that 'actually, we stopped getting paid at 5.30 - when were were meant to close. But as we don't like to kick customers out, and we still have to cash up, I'm sure he could understand why some of us weren't as happy as we could be'. I think he said something about needing to negotiate our contracts better as that was stupid, but then dropped it.

To the OP - I would guess she was running late that morning and was stressed. If you want to complain, as has been said, it will likely only make a difference if there were other problems. In any retail I've worked however you need to complain to the branch manager (and aren't Subway's franchises?) - not corporate headquarters. Because corporate just sends it to the branch manager who is the one who can actually do something about it and knows what hte employee is like.

[kareng57]

Could be a scheduling flaw. I used to work in some hellish minimum wage job as a cashier, and I was scheduled till store closing (6 PM), and not paid one minute more. So at 6 PM we had one helluva job convincing the customers to quite shopping already and get their butts to the front of the store to pay, and then they'd have full carts full of stuff, and problems to boot, like, "How come you won't honour this expired 10-cent off coupon!!?? This is an outrage!".  Then we had to cash out. I was routinely kept there WELL after 6,

I used to work in a fabric/craft store where we closed at 5.30... and were paid until 5.30. Of course that doesn't help the 10 people still browsing or standing there with fabric to measure, cut and package, and then needing to cash up (but not until everyone has gone of course). My best night doing that was a (hopefully) polite 'argument' with a customer who complained about us being a tad abrupt and rushing people (it was about half an hour after closing already) because he 'didn't know what the problem is - we're getting paid for this after all!'. I think I explained that 'actually, we stopped getting paid at 5.30 - when were were meant to close. But as we don't like to kick customers out, and we still have to cash up, I'm sure he could understand why some of us weren't as happy as we could be'. I think he said something about needing to negotiate our contracts better as that was stupid, but then dropped it.

To the OP - I would guess she was running late that morning and was stressed. If you want to complain, as has been said, it will likely only make a difference if there were other problems. In any retail I've worked however you need to complain to the branch manager (and aren't Subway's franchises?) - not corporate headquarters. Because corporate just sends it to the branch manager who is the one who can actually do something about it and knows what hte employee is like.

Ah, fabric stores.  A few years ago I attended Fabricland's (Canada) New Year's Day sale.  Now, all the Fabricland membership cards expire on January 1 (you can get them on a 1 year, 2 year or 3 day membership).  There were two BIG tables right at the front of the store with big signs saying that you had to renew your membership there if it was expiring.  (Most of the time during the year you can renew at the cutting desk but not on this day).  Really, I couldn't see how anyone could have missed these tables.  Plus, there was naturally a big lineup at the cutting tables.  While I'm not an arithmetic-whiz, I don't see why, in 15 or 20 minutes' waiting time, a customer has been unable to come up with the amount of fabric that she needs.  Of course you always find these arithmetic-challenged types, but that combined with the doofuses that proclaimed "but you've always renewed my membership right here before!" - what can you say.  I once asked Dh how many guys get in line at the lumberyard, not sure exactly how much they need.  It would seem that it just doesn't happen.

[Raintree]

While I'm not an arithmetic-whiz, I don't see why, in 15 or 20 minutes' waiting time, a customer has been unable to come up with the amount of fabric that she needs.  Of course you always find these arithmetic-challenged types, but that combined with the doofuses that proclaimed "but you've always renewed my membership right here before!" - what can you say.  I once asked Dh how many guys get in line at the lumberyard, not sure exactly how much they need.  It would seem that it just doesn't happen.

Ah yes. Sorry for the thread drift here, but this reminds me of another thing that bugs me: people who don't begin to think about what they would like to order until they get to the front of the line. So there you are, on a limited lunch or coffee break, you know exactly what you want and the money is in your hand, and you would like to get it quickly and efficiently so you can spent SOME of your break sitting down, and the person or group of persons in front of you (who have had plenty of time to decide while in the line-up), gets to the front and then starts saying, "Hmmmmmmm.....I think I'll have....hmmm...I don't know (turning to friend)...what are you getting? Oh that sounds good...but does that have tomatoes in it? I don't like tomatoes....."

I run into these types all the time at Starbuck's and places like that. Most people know if they like dark roast or light roast, but I always get in line behind the person who wants every flavour nuance of each coffee offered explained in detail, as though they are selecting an expensive fine wine. You can hear the Starbuck's employee trying to deal with them: "Well this one has a little more of a smoky flavour, but it's less acidic than this one, and not as robust."

Drives me up the wall.

[FoxPaws]

Ah yes. Sorry for the thread drift here, but this reminds me of another thing that bugs me: people who don't begin to think about what they would like to order until they get to the front of the line. So there you are, on a limited lunch or coffee break, you know exactly what you want and the money is in your hand, and you would like to get it quickly and efficiently so you can spent SOME of your break sitting down, and the person or group of persons in front of you (who have had plenty of time to decide while in the line-up), gets to the front and then starts saying, "Hmmmmmmm.....I think I'll have....hmmm...I don't know (turning to friend)...what are you getting? Oh that sounds good...but does that have tomatoes in it? I don't like tomatoes....."

This is because they spent the last 10 minutes griping to each other about how slowly the line was moving.   These are the same people who wait until the entire order is assembled and brought out before they begin digging around for their wallets.

Chick-Filet(sp?) actually has a sign at their drive-thru that says: "We're as Fast as You Are. Please Have Your Money Ready When You Get to the Window."

I love it.

[Seraphia]

In response to the OP - I'm sorry you had a bad experience. I've been on both sides of the counter there, and rudeness, no matter how frazzled, isn't acceptable. At the same time, I'll just bet that she was a last minute cover for someone else's flake-out/emergency, but it wouldn't hurt to let the manager know all the same.

Regarding the fabric stores - My roommate once worked at a Jo-Anns, and has any number of horror stories about the customers.

For example: she worked during the winter months, and therefore had to go out and collect the carts from the parking lot so they could be available in the store. While doing this one day (in January, mind you), a woman stormed out of the store and jumped into her car. She made as if she was going to roar off, then pulled up next to Roomie. She rolls down the window of her car to address the poor, bundled up cart jockey as follows:

Lady: "Hey Miss, excuse me"
Roomie: "Can I help you"
Lady: "What's your manager's phone number? I need to talk to her."
Roomie: (rather confused - didn't she just leave the store?) "Um, well, I'm afraid I don't know off the top of my head."
Lady: "Well you're just absolutely useless then, aren't you."

Lady rolls up her window and roars away.

[Pixie]

I had to laugh at the starbucks comments. I have never been in a starbucks or any or those coffee places. I have never had a latte,  I wouldn't have a clue how to order what I drink.... Coffee with creamer and sugar and an ice cube so I don't burn my tongue!

I drink my coffee at home, its folgers.