Not sure if this will end up as professional darwinism or not, but our custodian is on thin ice with those of use in his areas of responsibility.
Things that we have complained about multiple times, and he's been told to fix:
1. We keep running out of toilet paper, because he won't change the rolls unless there is not a scrap of paper left. These are huge rolls, but if there is only an inch (thick) left of paper on both rolls in a stall at 8:00 am, it will be gone by 11 am at the latest, as there are hundreds of women who use that restroom. In the 17 years I've been here, we've never run out so much as we have in the 4 months he's been here.
2. Soap. Same. If there is even the tiniest smidgeon left, he will not change it. 8:30 am, no soap! And it never got replaced all day, because I was the one who emailed our admin to let her know that we were out again, she passed on the info, and no one ever came to change it.
3. Paper towels. Same.
His excuse: he "doesn't like to waste".
He cleans the bathrooms at 7 am. So if we run out of anything at all, he will not come back until the next morning. Our facility on that floor is open until 2 am! By 5 pm, us women-folk are either down to one stall, or running to other floors and hoping he wasn't covering for someone else that day (he has 3 floors, the other guy has the other 3 - the other guy does a great job).
4. He is supposed to empty trash and vacuum our offices once every two weeks. Because our offices are secure, he doesn't have a key. However, I was there when he was trained and we both told him that 10am on Fridays works well for me, and I will be there to let him in. Guess how often he vacuums my office? If you answered, "not even once" you'd win. I empty my own trash, because he's never even so much as poked his head into my office. And yes, I've complained, and it gets no where.
If there weren't a shortage of people in the custodial department, he wouldn't be here. He does mop, sweep, pull trash, and vacuum other areas just fine. He just has this "thing about waste" and ignores our area (if he's mad that he doesn't have a key to our offices, too bad, so sad. My office connects to the server room. He's not getting a key, ever, as it is a secure area!)
He's been talked to so many times by his supervisor and others, but it all falls on deaf ears. I kind of hope one of the big-wigs will end up in a stall with no paper, in a restroom with no soap, then maybe he'll be gone finally...