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Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)

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Had a student ask me yesterday if I would help her smuggle closed reserve books to class. She wanted to know if she could take a closed reserve boom with her if she hid it in her bag.

I outright refused and still they why she asked me first. Why?

I had a customer call for support on his line for internet that was recently fixed.  He said "Can you guarantee it will not EVER go down again?", I said "I Cannot".


--- Quote from: MissRose on April 27, 2013, 12:40:11 PM ---I had a customer call for support on his line for internet that was recently fixed.  He said "Can you guarantee it will not EVER go down again?", I said "I Cannot".

--- End quote ---

I hope you advised him to download it all just incase it went down again.

Not so much an impossible request, just a difficult patron. A woman complained to my coworker that the R rated movie she checked out turned out to have material in it that was inappropriate for her young daughter. It's not that we checked the movie out to the daughter without the mother's knowledge - though we would've done that if she'd brought it up - but that the movie the mother willingly checked out, which was clearly labeled as rated R and which had the usual description of why it received that rating, had content inappropriate for children. My coworker explained, as politely as possible, that that's why it was rated R.

Same coworker, same day, had a guy come in to explain that the reason he couldn't return two books we were charging him for was that he'd been in jail. Okay, we actually get that a lot. Now that he was out, though, he still couldn't return the books because they were at his grandmother's house and she had a restraining order against him for the same unnamed offense that had sent him to jail. He was sure he'd get it all cleared up in a jiffy, but in the meantime could we call his grandmother and ask her to return the books for him, since he wasn't allowed to contact her? No, we could not.

Same coworker, gods bless her, a few days ago helped a patron make an appointment for a help session I run to learn how to use our Library2Go service to download library e-books and audiobooks on her new Kindle. That part went fine, but then the patron asked to be shown the area where we keep the e-books. My coworker asked for clarification and the conversation went around and around for several minutes, but the gist of it was the patron essentially wanted to see the e-book shelves, the physical place where we kept all the e-books for the entire state. As a gentleman on a forum I used to frequent would say, that's not even wrong.

Peter M., my head is hurting and my heart hurts for your coworker.

For the last few days we have had a visitor to our library for whom the word "No" is not only not a complete sentence, it is one that has to be repeated over and over by different people each and every day.

He appeared on Tuesday with his backpack, reached out and shook my hand before I could decide if I wanted to or not, told me his name followed by an epic story about how he has hiked here on a walking tour and was staying with his grandmother (I think that was it; I know that his grandmother came into the epic tale at some point) and the upshot was that his laptop had stopped working and would we be so good as to give him a private space and the tools we use to fix OUR computers so he could fix HIS???

I sympathized and told him I could give him space, but that our computer tools were the personal property of the guy who struggles to keep our computers working and no way was I handing over someone's personal property to a total stranger, grand ma or no.  "But, but, I NEED to fix my laptop."  "And I understand that.  But we do NOT keep tools at the main desk.  They belong to our computer techie and they are HIS personal property and he isn't about to lend them out."  Lather rinse repeat until he went away.

He was back today trying to convince another coworker who only works weekends to supply him with the tools.  I stood next to her and said "Sir, we went over this two days ago and I understand this was discussed yesterday as well.  We are NOT giving you someone's personal property to fix your computer."  My coworker suggested he go to one of the computer/electronics stores and buy a cheap set and he left looking unhappy. 

It's bad enough that so many people suffer from the notion that we are a free stationery store ("Give me an envelope...a folder...tape....staples...that black pen.....stamps.....") but now, apparently, we are also a DIY computer shop.


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