A Civil World. Off-topic discussions on a variety of topics. Guests, register for forum membership to see all the boards. > Time For a Coffee Break!

Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)

<< < (529/910) > >>

Luci:

--- Quote from: Yarnspinner on April 27, 2013, 10:41:46 PM ---It's bad enough that so many people suffer from the notion that we are a free stationery store ("Give me an envelope...a folder...tape....staples...that black pen.....stamps.....") but now, apparently, we are also a DIY computer shop.

--- End quote ---

Please let me know where you are. I really need all that stuff, especially the expertise to use the computer tools.

Thank you

Yarnspinner:
Oh, heck, might as well add in one that happened some years ago when I was still the children's librarian at our "Worst Neighborhood Branch Ever". 

During the summer we had crafts every wednesday.  First twenty kids in got the twenty available craft kits and the pleasure of spreading glue all over themselves and each other.

One woman usually arrived with her two kids promptly at two every wednesday.  But it was still first come, first served.

One Wednesday she didn't show up.  Happily, other kids who weren't hers got to do the crafts.

The crafts usually went from Two to Two forty five.  So, we were done and it was probably closer to three thirty when Our Heroine and her kids arrived.

Craft hour was over?  How horrible!  Why didn't we wait for her kids?  Because craft hour goes from two to three.  We aren't waiting for anyone as we have other things to do.  Oh well, that was all right.  Just give her two kits for her kids and she'd go home. 

Uh, we can't do that as there are twenty kits and therefore twenty kids get to do crafts.

She threw a screaming fit in the middle of a small library.  How DARE we give  away the kits that were rightfully for her kids?  Those other kids were never at the crafts program (no, because your kids always grabbed up most of the spaces and my boss wouldn't letme stop you).  This was unacceptable!  (I really hate that word.  I didn't like hearing it from her and it makes it impossible for me to listen to Super Nanny Jo Frost.)  She would NEVER come back to our HORRIBLE branch again!  (Promise?)  Andfinally she left.  Of course she was back next week with her kids and expected us to cough up kits for their cousins who were coming to visit that weekend or some such story....

Since I moved back to the main library, she continues to plague us.  She will hear about a book on the radio and wants us to buy it yesterday and put it on the shelf for her.  We have a shelf just devoted to HER requests...which she then doesn't pick up on time and get sent back to the shelves, then she shows up six weeks later and has a fit because the books are checked out. 

Once she does get the book, she renews it the allotted number of times (which should give her nine weeks)...then when it is checked in, surprise!--it's on hold for her oldest daughter who checks it out for her mother to continue reading...sometimes they passit back and forth.  They have successfully kept books out of the hands of other patrons with this ploy...the woman could drive a sane person crazy.

And does.  Nearly every day.

Yarnspinner:

--- Quote from: Luci45 on April 27, 2013, 10:47:43 PM ---
--- Quote from: Yarnspinner on April 27, 2013, 10:41:46 PM ---It's bad enough that so many people suffer from the notion that we are a free stationery store ("Give me an envelope...a folder...tape....staples...that black pen.....stamps.....") but now, apparently, we are also a DIY computer shop.

--- End quote ---

Please let me know where you are. I really need all that stuff, especially the expertise to use the computer tools.

Thank you

--- End quote ---

Sorry, once you have wrestled the computer tools away from our tech's cold, dead hands, you are on your own!  ^_^   Thanks for making me giggle.

Sirius:

--- Quote from: VorFemme on January 12, 2013, 03:03:22 PM ---I've had a few customers that presented much the same as above - with a side order of the attitude of "you must do it NOW - while I stand on one foot because I need it now and I don't want to wait".  When what they want done is going to take three days.

Kind of like Leroy Jethro Gibbs (or name the TV character of your choice) asking Abby to do the 72 hour lab test and get results in six hours or less because "we need that information NOW"!  It can be done on tv because a writer changes the script - real life; however, is not reel life and it still takes 72 hours to do the 72 hour test.

Yes - I had a couple of people try something similar when I worked in car insurance.  Because they wanted the check to get a NEW car right now even if their car could be fixed for under $1K (and was going to be fixed) and they didn't want to wait for the car to be looked at, repairs to be done, or anything but a check for a NEW car RIGHT now.  Sometimes the words sound "normal" - but the attitude and body language let you know that they will not be happy unless they get their way in the next 60 seconds or less. 

Some customers don't want to hear about "company policy" or even "reality check".

--- End quote ---

I may have already told this, but it's a perfect example of what you're talking about.  Mr. Sirius was a lab technician, and one night a doctor (who should have known better) requested that a particular test be done.  Mr. Sirius set it up to run.  Keep in mind that this particular test would not get a useable result for 24 hours. 

An hour later the doctor called back and wanted the test results.  Mr. Sirius explained that the test would not be ready for another 24 hours.  The doctor called back several more times, each time getting more and more abusive, and finally demanded to speak to Mr. Sirius' commander (this was a military hospital, and all involved were military.)  Mr. Sirius transferred him to his boss, who outranked the doctor by a considerable margin, and Boss told the doctor a thing or two about lab tests and about how he would get the results when the test was finished running, and to never abuse the lab personnel again. 

Apparently this doctor thought he could speed time up by hollering at the technician. 

greencat:
Ah - I had a similar patron at the shop my friend owns, where I've been helping out.  He is, regrettably, a regular - the place is a combination retail store and hang-out/event spot, and he tends to hang-out more than shop.  He also tends to be rather erratic and a bit unstable.  We were running a weekly event series that started at a specific time and lasted two hours and which required participating for the whole event.  He had attended the previous week's event and enjoyed it and decided to come back for the next one.  He decided at random that he wanted to flex his cooking muscles and make food for everyone in the event.  He came in an hour and forty minutes late and nearly pitched a fit because we had started without him.

I have a spine of steel and I am management and can't really get fired anyway, so I just looked at him and told him that he was an hour and forty minutes late and if he wanted to participate he needed to show up on time.  He started to complain that it was unfair, and I told him that it would have been unfair to all the other people that showed up on time to hold the event for nearly two hours while we waited on him, someone that just started participating the week before.   He kept complaining and I kept reiterating how very unreasonable his expectations were.  He made a few comments over the following week while discussing the event series about how we needed to wait for him, and I reminded him every time of the start time and that he needed to show up on time if he wanted to participate.  He has actually been somewhat early to subsequent events, so I guess he learned something.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version