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Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)

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ica171:

--- Quote from: Lady Snowdon on May 18, 2013, 07:23:10 PM ---I ran into a guy at work last week who apparently believes that computers confer magical powers upon one.  I work at an insurance company, doing disability claims.  As such, I don't have access to any information except what is relevant to disability.  The "gentleman" I was talking to did not believe me in the slightest.  He called in, I answered a few questions for him and then said, at what I thought would be the end of the call, "Is there anything else I can help you with?".  He said, "yeah, I need help getting some orthotics.  Supposedly it's covered by my insurance.  What do I need to do?".  Since his disability was not related to his feet in any way, I didn't have any information on if it was covered, or who he would need to contact about that, and told him so.  "Wait!" he says, in total disbelief, "You don't have access?  Isn't this *MyCompany*?"  "Yes, it is, and I work in disability, so I would need to transfer you to...".  He cut me off and continued, "And you are sitting at a computer, right?  Just look it up and tell me, for Deity's sake!". 

I must have explained to him seven different times that I had no access to the information he was looking for.  Not that I don't want to access it, but that I can't access it, and would he like me to transfer him to the people who have more information on this sort of thing.  No, he didn't want to be transferred, he wanted me to look it up, and obviously I could look it up since I had a computer sitting in front of me.  He got really snotty with me, and very unhappy that I had a computer, but couldn't do what he wanted.  At the end of the call, I said thank you for calling.  He nastily said, "Aren't you going to ask me if there's anything else that you can help me with?".   >:(  So I said, "is there anything else regarding your disability claim that I can help you with, sir?"  He hung up on me. 

So yeah, apparently just the act of having a computer at work gives me access to all sorts of privileged and private information.  Who knew?  ::)

--- End quote ---

Ah, magical computers. I remember having to call my pediatrician's office for some information on one of my kids. I told the receptionist what I needed and she said, very tentatively "Well...I don't have access to that information. Can I get a nurse to call you back?" Which was, of course, fine. It had actually never occurred to me that the receptionists wouldn't have access to that information, but it makes perfect sense; you don't need access to medical records to schedule appointments or pass messages on to the nurses. But the way she said it made me think that she's probably been yelled at more than once about it.

bloo:

--- Quote from: ica171 on May 19, 2013, 01:20:04 AM ---Ah, magical computers. I remember having to call my pediatrician's office for some information on one of my kids. I told the receptionist what I needed and she said, very tentatively "Well...I don't have access to that information. Can I get a nurse to call you back?" Which was, of course, fine. It had actually never occurred to me that the receptionists wouldn't have access to that information, but it makes perfect sense; you don't need access to medical records to schedule appointments or pass messages on to the nurses. But the way she said it made me think that she's probably been yelled at more than once about it.

--- End quote ---

Slight threadjack, but my kids attend an online high school. My daughter needed to take a test and we could not get it to print. Tests are large and will time out (usually) if they just try to take it online. So they print it up, do it an submit it online later.

So I called the school and the helpful technician was stumped because the same thing was happening to him with that particular test. No problems with other tests. He was so apologetic and even started to stammer a bit with options of copying-n-pasting the test into a doc and printing it but said the technicians will probably have it fixed by the following day. I said 'fine, we'll give that a try and thanks for your help.'

He replied, "Oh thank you for not yelling at me. I get yelled at a lot."

I felt bad for him. Yelling, screaming and temper tantrums never help get a problem fixed. It is always counterproductive. And useless if the person on the other and cannot help you or perform some miracle that the garden-variety SS is sure that exists.

MommyPenguin:
I finally have a story!  :)  My mom works at a quilt shop.  For those who don't know much about quilters, quilters might get their material lots of different places.  They might use fabrics from other things (clothes, curtains, etc.), they might have fabric that they inherited from another quilter, they might buy fabric at quilt shops, fabric stores, or quilt shows.  Etc.  If a fabric is particularly memorable, the quilter might remember where they got it, but they might not remember where a fabric they pulled from their stash came from, or what booth they got it from at a quilt show, etc.  So, my mom's quilt shop got a phone call, and a coworker (Wilma) answered it.  The caller said that she'd seen a certain quilt (done by Peggy, another coworker) on display at the store, because they're doing a class on it, and the caller said that she'd fallen in love with the pink polka-dot fabric used in the center square and she wanted to buy it.  Well, Wilma had no idea the source of this fabric.  She asked Peggy if Peggy remembered.  Peggy did not.  As I said, it *could* have come from the quilt shop, but there were also many other sources.  Even if it had come from the quilt shop, they get new fabrics constantly and don't have access to fabrics they no longer carry.  So, while Wilma continued to talk to this increasingly irate customer who could *not* understand why nobody knew where this polka-dot fabric came from, my mom ran to the shelves and got out all the pink polka-dot fabrics to compare to the one in the quilt, but there was no match.  Peggy tried to wrack her brain but she could not think of where she got it.  It wasn't anything particularly unusual or interesting and might have been in her stash for years before use.  They tried to explain all this to the caller, but the caller got louder and more frustrated and finally hung up on them.

I mean, I can understand being confused that a quilt on display at the store has fabrics that are not available at the store.  But once explained that the employees (who buy all the fabric for the quilts they are required to make themselves) are not required to use only fabric from that store for the quilt, and that the quilt-maker didn't know the source, you'd think that would be the end of it.

(And *this* is why I had to take down the pictures of fabric that I used to have on the quilt shop website, which I maintain.  Because despite saying that they are "samples of the kinds of fabrics we have in the store," people might want those exact fabrics and get upset that they are no longer available.)

Jocelyn:

--- Quote from: MommyPenguin on May 22, 2013, 12:35:55 PM --- (And *this* is why I had to take down the pictures of fabric that I used to have on the quilt shop website, which I maintain.  Because despite saying that they are "samples of the kinds of fabrics we have in the store," people might want those exact fabrics and get upset that they are no longer available.)

--- End quote ---
Personally, I think it's a very reasonable expectation that a store's website would show the merchandise that the store has for sale, rather than 'samples of the kinds of fabrics we have'.   I don't know what 'samples of the kinds of fabrics we have' would mean- does it mean the fabric line? The colors? The styles? I'd rather read that a store carries Moda and Hoffman, or conversation prints, or juvenile prints, or particular designers' work. Frankly, the impression I would have, if a website said that, was that they didn't intend to maintain their website, so they were offering a disclaimer rather than making sure on a regular basis that the fabrics on the website were actually for sale in the store.

greencat:
I work for a very, very, very large academic institution.  Main campus is one mile east-west by two miles north-south - so 20-40 minutes of walking given having to go around buildings and stop at crosswalks.  I actually work about a half-mile off the south end - my department is off-campus so we don't have the security risk of students wandering into the building.

Not infrequently, we get callers asking us to walk over to check if someone's at their desk, even after we explain that the university has almost 11000 faculty and staff members and the listed office for the person the caller asked about is at least one mile away from our location.

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