Love this time of the year. School starts next week and we have scores of parents coming to get the required reading for their offspring. I was helping at the desk and looked up the title Mom wanted.
LD: Sorry, our 5 copies are checked out. I can place a request in the system.
MOM: Well, I'm just going to have to go to (neighboring city) to check out a copy. [This said in a tone that I should be embarrassed at this prospect.]
LD: Here let me check their system. We cannot get it, but let's check before you drive there. Oh, their 3 copies are checked out. I'll be glad to put a request in our system.
MOM: No, so, you're telling me I'll have to buy it. (Again, disgusted tone of voice.)
We finished our conversation. She moved into magic thinking by continuing to stand to the side (similar to behavior described in another thread). It was as if I was going to make a copy of the book appear because she was still there.
You're lucky that all she did. When I worked at a university library, I was subbing at the Reserve Desk one afternoon. There was a run on a particular book for one course that day--the moment someone returned it, someone else was at the desk asking for it.
At about 3 pm, a guy came to the desk and asked for the book. I told him it was checked out and due back at 5 pm. The kid basically threw a temper tantrum at the desk. Apparently, the class was having a quiz on the book that day--and class started at 5 pm. "They can't keep the book for three hours, " he yelled. "They can take the book and copy and then they have to bring it right back!" I believe there was some desk pounding, as well.
The student demanded the name of the student who had the book, which I was not allowed to give out. So he started a search of the library, all 8 floors of it, looking for the poor student who had the book.
Half an hour later, he was back, without the book. It still hadn't been returned. But, the original student had picked up 6 or 7 of his classmates while on his search, and they were all standing at the desk, getting angrier and angrier.
I don't know where the kid who had the book was holed up in the library, but I was beginning to get worried about what would happen if s/he came up the desk while the mob was there. And I use the word "mob" on purpose--those students were angry.
I found an excuse to take a book out back and called Security while I was there. The security guard came and watch the group for a few minutes, as they kept talking and yelling and getting madder and madder. Then he called for the other security guard, and they made the group break up and leave the building, with the kids threatening to sue the guards because now they were going to fail their quiz because they weren't allowed to read the Reserve book.
Did I mention that it was the last week of the semester, and these kids had most likely known about having to read that book for 13 weeks? Waiting until a couple of hours before the class and quiz seemed like a lack of planning on their part. Not that I was going to say that to any of them.