In large part, most colleges do stick to your original catalog year when determining when you will graduate.
However, I know a fair number of people (mostly in one department) who had to change their catalog year in order to graduate, because their list of degree requirements included at least one class that was no longer offered, as there were no longer any professors in the department qualified to teach it!
As far as patron requests:
No, the thing you gave us to process after close of business yesterday, during one of the four busiest weeks of the year, is not done yet. You know as well as I do that our turnaround at this time is at least 2 business days.
My current set of patrons tend to be a lot smarter and more agreeable than they were in my old position
Impossible requests from my old position:
Former customers want copies of their records a lot. Former customers need to either access our online record system using their credentials -OR- physically visit the records department. This is due to legal restrictions on the release of that information. Customers are responsible for keeping the records department informed about their current contact information if they want to maintain their electronic access to their records (or keep their password updated.)
1) My department could not reset those passwords through any mechanism different than the one that the customers could access.
2) My department could not make alterations to the former customer contact information.
3) My department could tell you about the form the records department required in order to make those changes. We did not process that form. The form had the answer to every single question I was ever asked about how to fill it out printed on the form.
I could not change the requirements of the form. I could not make the records department process it faster. I could not just change the information for them. I could transfer them to the records department; I could not make the records department pick up the phone any faster.