1) Library computer users are a special breed. No, I cannot and will not kick some off a computer or override their reservation so you can get on. They have as much right to the computer as you do, regardless of their age or what they are using the computer for. I understand that you just need to print something out and all the computer users may be Candy Crushing right now, but, it's their time and they can use it as they see fit. and I will definitely NOT cancel someone else's reservation. and no, I cannot physically make you a new computer from scratch nor can I allow you to
2)Library meeting room space - there is a process to it. You have to follow the process, otherwise you do not get the room. A church group, FOR THREE CONSECUTIVE MONTHS, advertised that they would be meeting at our library's meeting room. Each month, I had to tell them that since they had not even begun the process they could not use the room. At the third month I finally just told them I needed to speak to the pastor - once I clued him in on what his congregants had been doing, he made sure the process was followed to a T. At one point the group had actually asked me to stop a program that was going on in there and ask the group to move. On another occasion they went and started setting up while another group had their program going on. Again, the Pastor was not pleased.
3) Tax season is always a headache. I cannot give tax advice. I cannot call the IRS for you. I cannot produce a form that does not exist. I cannot produce your w2 for you. I cannot help you cheat on your taxes. i cannot open the building early to let you in early for the tax help people (We have tax help people here on certain days. They start when we open. Inevitably every day the service is offered people show up threehours before we open and demand to be let in. NO)