I volunteer at a local charity shop and we get strange requests all the time, but one lady last week took the biscuit.
Note that we only sell what people donate to us, we don't buy in stock at all.
Lady- I like these shoes, but the size is too small.
Me- I'm afraid that is the only size we have.
Lady- I like these shoes, but the size is too small
Me- We only have that size, we only have what is donated to us and that is what we were given.
Lady- I want these shoes, but they are too small. Go and see if you have any bigger ones.
Me- We don't have any bigger ones, we only have those ones.......*repeat about 5 more times*
In the end I think she got bored and gave up, but nothing I said could get across the fact that we only had the pair of shoes she was holding and there was no way I could get them in a bigger size.
Related to that, this weekend I was in line to check out at a major US department store that has high prices in general, but really good deals can be found on the clearance racks. But, you know, the merchandise is *clearance*, which means the store is clearing it out.
The woman in front of me did not understand this.
Customer: I like this shirt, but I want it in green. I saw green shirts on the rack, but not in my size.
Sales clerk: Let me check inventory. Oh, I see on the tag that this is clearance. This may be the only color we have in this size. But let me check . . . . No, sorry, we don't have this size in green. It is available at Store X and Store Y (both in cities within a 40 minute drive of where we were).
Customer: There is no way I can get there. I need this shirt in green. Go check out back!
Sales Clerk: I'm sorry, but we don't have any more green shirts in this size in the store. We do have the blue and the pink, though. Or I can call one of the other stores and have them hold a green shirt in your size for you.
Customer [speaking very slowly, as if to a child who cannot comprehend, and in a very angry tone]: I want this shirt in this size in green. What can't you understand about that?
Sales Clerk: I'm sorry, we just don't have that shirt in that size in green anymore. It's a clearance item, which means that we have reduced the price to sell it to make way for new stock. You can choose another color, I can have another store hold a green shirt for you, or you can order the shirt on-line, but there will be a $10 delivery fee.
Customer: I shouldn't have to pay for delivery when you should just have the shirt in the store!
At this point, another sales person happened by, figured out something was wrong, and took over the difficult customer. As my stuff was being rung up, I could hear them going through exactly the same exchanges. The customer ended up snapping out something pretty rude to the second sales person and then stomping out of the building.
I'm not sure what the customer expected the poor sales clerk to do--hop in her car and drive to the nearest branch of the chain that had the shirt, buy it for her and drive back?