News: IT'S THE 2ND ANNUAL GUATEMALA LIBRARY PROJECT BOOK DRIVE!    LOOKING FOR DONATIONS OF SCIENCE BOOKS THIS YEAR.    Check it out in the "Extending the Hand of Kindness" folder or here: http://www.etiquettehell.com/smf/index.php?topic=139832.msg3372084#msg3372084   

  • August 18, 2017, 12:17:51 AM

Login with username, password and session length

Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1377025 times)

0 Members and 2 Guests are viewing this topic.

Dindrane

  • Member
  • Posts: 15102
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3480 on: September 30, 2014, 08:26:47 AM »
If the store was on the high-end side, I might expect that for regular merchandize, because I think it's reasonable to expect that a store will have a variety of sizes/colors stocked for what they actually have in stock. I would at least think it's a reasonable question.

But for items on clearance? What you see is what they have, and offering to have another nearby store hold the item you want so that you have a chance to go get it is about the limit of what any customer should expect. The fact that they can do that is already pretty good customer service, for items the store is actively trying to get rid of.

Regardless, continually insisting that a store should have something you want just because you want it is toddler logic. Plus, she never asked if they could have the item from the other store delivered, she just kept insisting that the store she was in should already have it.


Shalamar

  • Member
  • Posts: 264
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3481 on: September 30, 2014, 03:55:58 PM »
I may have posted about this already; if so, I apologize ...

... this happened years ago when I was a temp.  I was assigned to a pharmaceutical supplies company for a couple of weeks - they were preparing for a convention and needed someone to type up their brochure.  Now, this was before word processors existed, so I did all of the brochure on an old-fashioned typewriter.  That meant that when my supervisor wanted to make some changes, I had to use White-Out and fit things in as best I could.

She came along one day and said "I have to add (Blah) to Page 3."  I said "That'll be tricky - Page 3 is already pretty full.  Can we put (Blah) on a different page?"  "No - it has to go on Page 3, because that has related products."  Okay, fine, I squeezed (Blah) on somehow.  She came by a bit later and said "I have another product to add to Page 3."  Once again, I said "It'll be really hard to fit that in.  Can't it go on a different page?"  Nope.  Once again, I managed to do it.  Then she came by again.  "Another item for Page 3."  At that point, I said "I can't.  There is literally no more room."   Giving me the impatient "You're just making excuses" expression that I'm sure we've all seen at one time or another, she said "Oh, just do your best".  I begged her to let me just retype the whole brochure from Page 3 onwards, but that was no good either - she didn't think we had enough time.  Sigh.

I once again pulled off a miracle and got the new product to fit.  The page looked awful (there was essentially no more white space left), but it was there.  Thankfully, she had no more amendments for me!

dawnfire

  • Member
  • Posts: 816
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3482 on: September 30, 2014, 10:23:43 PM »
I volunteer at a local charity shop and we get strange requests all the time, but one lady last week took the biscuit.

Note that we only sell what people donate to us, we don't buy in stock at all.

Lady- I like these shoes, but the size is too small.
Me- I'm afraid that is the only size we have.
Lady- I like these shoes, but the size is too small
Me- We only have that size, we only have what is donated to us and that is what we were given.
Lady- I want these shoes, but they are too small. Go and see if you have any bigger ones.
Me- We don't have any bigger ones, we only have those ones.......*repeat about 5 more times*

In the end I think she got bored and gave up, but nothing I said could get across the fact that we only had the pair of shoes she was holding and there was no way I could get them in a bigger size.

I think she's mistaken you for a shoe store.
Whittlesea Victoria

LadyDyani

  • Member
  • Posts: 189
  • So it goes. -Kurt Vonnegut
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3483 on: October 01, 2014, 08:17:57 AM »
Every time I am given a new task at work, I am told to make it "High priority". I have one major task that I've been told to make the #1, and to do nothing else until it's done. This major task will take a couple months to complete, and I've been on it a month now. Five smaller (3-5 day) tasks have been given to me over the past few weeks, and periodically I've been asked why they haven't been done yet. Each time I point out my major task and mention that I was told to concentrate on it until it was done, and I get the answer "Okay, just make sure you do it first thing after major task." This quote is repeated for each and every one of the smaller tasks, one at a time. Every couple days I'm asked about another one.

A week later, I'm asked about the smaller tasks again.

Did I mention I only have one boss? And he's the one repeatedly asking? And he's the one that told me major task was the highest priority?
English doesn't borrow from other languages, it follows them down dark alleys and beats them up and searches their pockets for loose grammar.

greencat

  • Member
  • Posts: 3899
  • Trap...Neuter...What was that third thing again?
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3484 on: October 01, 2014, 10:41:05 AM »
Every time I am given a new task at work, I am told to make it "High priority". I have one major task that I've been told to make the #1, and to do nothing else until it's done. This major task will take a couple months to complete, and I've been on it a month now. Five smaller (3-5 day) tasks have been given to me over the past few weeks, and periodically I've been asked why they haven't been done yet. Each time I point out my major task and mention that I was told to concentrate on it until it was done, and I get the answer "Okay, just make sure you do it first thing after major task." This quote is repeated for each and every one of the smaller tasks, one at a time. Every couple days I'm asked about another one.

A week later, I'm asked about the smaller tasks again.

Did I mention I only have one boss? And he's the one repeatedly asking? And he's the one that told me major task was the highest priority?

Could you try giving your boss a written timeline of when you expect the tasks to be completed?

LadyDyani

  • Member
  • Posts: 189
  • So it goes. -Kurt Vonnegut
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3485 on: October 01, 2014, 11:25:27 AM »
Every time I am given a new task at work, I am told to make it "High priority". I have one major task that I've been told to make the #1, and to do nothing else until it's done. This major task will take a couple months to complete, and I've been on it a month now. Five smaller (3-5 day) tasks have been given to me over the past few weeks, and periodically I've been asked why they haven't been done yet. Each time I point out my major task and mention that I was told to concentrate on it until it was done, and I get the answer "Okay, just make sure you do it first thing after major task." This quote is repeated for each and every one of the smaller tasks, one at a time. Every couple days I'm asked about another one.

A week later, I'm asked about the smaller tasks again.

Did I mention I only have one boss? And he's the one repeatedly asking? And he's the one that told me major task was the highest priority?

Could you try giving your boss a written timeline of when you expect the tasks to be completed?

Nah, I've been working for him since 2008, there is no changing him. In the past I've done everything to point out that I can't fit 100 hours work into a 40 hour work week, at one point in 2012 I was sending him a spreadsheet breaking down my day into 15 minute increments.

As it is I'm sending him a daily update, but he still asks about the smaller tasks.
English doesn't borrow from other languages, it follows them down dark alleys and beats them up and searches their pockets for loose grammar.

Sirius

  • Member
  • Posts: 8968
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3486 on: October 06, 2014, 09:30:58 PM »
Like the guy who told me he wanted 27 hours of dictation transcribed by the following day.  I told him, "That isn't going to happen," and explained why.  He got very upset and accused me of being uncooperative.  No, I just know that it takes an hour to transcribe 15 minutes of dictation, and that's only if you can understand what you're hearing.  What he wanted me to transcribe were interviews, which take longer. 

There was also the contract transcriptionist who told me I should be letting them know beforehand that the doctors are going to use new terms.   Okay, as soon as I get a crystal ball that actually works.

Winterlight

  • On the internet, no one can tell you're a dog- arf.
  • Member
  • Posts: 10027
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3487 on: October 07, 2014, 08:54:52 AM »
So he wanted 27 hours of transcription done in less than 12 hours?

I think he flunked math.
If wisdom’s ways you wisely seek,
Five things observe with care,
To whom you speak,
Of whom you speak,
And how, and when, and where.
Caroline Lake Ingalls

FauxFoodist

  • Member
  • Posts: 4973
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3488 on: October 07, 2014, 10:16:24 AM »
No, I just know that it takes an hour to transcribe 15 minutes of dictation, and that's only if you can understand what you're hearing.

I wish I'd known that during the years I was transcribing dictation.  I just thought I was super-slow and awful (probably still was since I had zero to minimal experience doing it but, at least, I know now that it actually is a pretty slow process).

Shalamar

  • Member
  • Posts: 264
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3489 on: October 07, 2014, 10:22:19 AM »
Quote
He got very upset and accused me of being uncooperative. 

Did you work for my mum's former boss?  He did not like being told "What you're asking for is impossible."  Over time, she learned to say "Sure, boss!", then come back later with a sad face and say "I'm sorry, I just couldn't get it all done in time."  He was fine with that.

whiterose

  • From the good old US of A!
  • Member
  • Posts: 4466
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3490 on: October 07, 2014, 11:22:34 AM »
Technically, it may not be impossible.

But two different people called this morning saying that they had deposited items in our bookdrops and that they were still out. I searched every part of the library where they could have been possibly shelved- they did not appear.

Did they really want me to search the whole library- disregarding all other customers and tasks- and look for the missing items?

Not impossible = / = easily doable.
I have pet mice!

Thipu1

  • Member
  • Posts: 7439
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3491 on: October 07, 2014, 12:00:05 PM »
Technically, it may not be impossible.

But two different people called this morning saying that they had deposited items in our bookdrops and that they were still out. I searched every part of the library where they could have been possibly shelved- they did not appear.

Did they really want me to search the whole library- disregarding all other customers and tasks- and look for the missing items?

Not impossible = / = easily doable.

I didn't work in a public or university library but I knew people who do.  Because they're frequently visited places, Public libraries often have covered trash cans or mail boxes  near the main entrance.   It's very common for people to mistake these receptacles for book drops. 

Back in the 1950s, NYC had rather elegant trash receptacles on Fifth Avenue.  They were colored gold and raised on a pedestal.  They were removed when too many tourists thought they were mail boxes and were sending post cards directly into the trash.

nutraxfornerves

  • Member
  • Posts: 1628
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3492 on: October 07, 2014, 07:20:27 PM »
I am legally entitled to a library card from two different systems (a really great deal for me!). The branches of each that I use most often are located in adjacent cities, and are only a few miles apart.

I got a courtesy email from Library A, that my books were due in three days. But...I returned the books last week. Then I remembered. I had gone to Library B last week, and dumped off ALL my books, including those for Library A.

So I went to Library B in a panic. The nice librarian just chuckled. This happens all the time, he reassured me. People assume that "a library is a library" and return books wherever it's convenient. Especially on Mondays, when Library A was closed--why not just take the books to Library B?

They had a specific procedure for returning books to Library A. Unfortunately, it was cumbersome and took time, so he recommended that I renew my Library A books to avoid fines. I did that, and all was well.

Nutrax
The plural of anecdote is not data

BigBadBetty

  • Member
  • Posts: 559
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3493 on: October 07, 2014, 07:33:12 PM »
I volunteer at a local charity shop and we get strange requests all the time, but one lady last week took the biscuit.

Note that we only sell what people donate to us, we don't buy in stock at all.

Lady- I like these shoes, but the size is too small.
Me- I'm afraid that is the only size we have.
Lady- I like these shoes, but the size is too small
Me- We only have that size, we only have what is donated to us and that is what we were given.
Lady- I want these shoes, but they are too small. Go and see if you have any bigger ones.
Me- We don't have any bigger ones, we only have those ones.......*repeat about 5 more times*

In the end I think she got bored and gave up, but nothing I said could get across the fact that we only had the pair of shoes she was holding and there was no way I could get them in a bigger size.

Related to that, this weekend I was in line to check out at a major US department store that has high prices in general, but really good deals can be found on the clearance racks. But, you know, the merchandise is *clearance*, which means the store is clearing it out.

The woman in front of me did not understand this.

Customer: I like this shirt, but I want it in green. I saw green shirts on the rack, but not in my size.

Sales clerk: Let me check inventory. Oh, I see on the tag that this is clearance. This may be the only color we have in this size. But let me check . . . . No, sorry, we don't have this size in green. It is available at Store X and Store Y (both in cities within a 40 minute drive of where we were).

Customer: There is no way I can get there. I need this shirt in green. Go check out back!

Sales Clerk: I'm sorry, but we don't have any more green shirts in this size in the store. We do have the blue and the pink, though. Or I can call one of the other stores and have them hold a green shirt in your size for you.

Customer [speaking very slowly, as if to a child who cannot comprehend, and in a very angry tone]: I want this shirt in this size in green. What can't you understand about that?

Sales Clerk: I'm sorry, we just don't have that shirt in that size in green anymore. It's a clearance item, which means that we have reduced the price to sell it to make way for new stock. You can choose another color, I can have another store hold a green shirt for you, or you can order the shirt on-line, but there will be a $10 delivery fee.

Customer: I shouldn't have to pay for delivery when you should just have the shirt in the store!

At this point, another sales person happened by, figured out something was wrong, and took over the difficult customer. As my stuff was being rung up, I could hear them going through exactly the same exchanges. The customer ended up snapping out something pretty rude to the second sales person and then stomping out of the building.

I'm not sure what the customer expected the poor sales clerk to do--hop in her car and drive to the nearest branch of the chain that had the shirt, buy it for her and drive back?

I worked in a shoe store. We only had a few shoes in our back room. They were the very expensive athletic shoes. Customers would insist that I check for more sizes on shoes that I knew we didn't have in back. After a while, I just started to go back and "check". I went to the back room (also our break room) and had a snack or go to the bathroom.

MissRose

  • Member
  • Posts: 1608
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3494 on: October 10, 2014, 07:19:33 AM »
At my work, there have been upgrades on customer side things and some customers are required to make a few minor changes to take advantage of the newer items.

One guy has called in numerous times in the past month and, was told that he must do X, Y and Z for his service to fully function correctly and if its not done, things will not work.  He keeps thinking we will do the changes on his side but the work he must do we cannot automatically do for him even though he insists we can.  He could be also be a PD candidate too as the work he needed to do affects the email functionality for the place he says he does IT support for - makes me wonder if places really check the background of people who claim they are IT people.