News: IT'S THE 2ND ANNUAL GUATEMALA LIBRARY PROJECT BOOK DRIVE!    LOOKING FOR DONATIONS OF SCIENCE BOOKS THIS YEAR.    Check it out in the "Extending the Hand of Kindness" folder or here: http://www.etiquettehell.com/smf/index.php?topic=139832.msg3372084#msg3372084   

  • November 17, 2017, 12:00:44 PM

Login with username, password and session length

Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1476703 times)

0 Members and 1 Guest are viewing this topic.

IslandMama

  • Member
  • Posts: 192
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2520 on: October 21, 2012, 07:31:15 PM »
I am convinced that computers like to go on vacation.  I used to handle all hardware/software issues for my department.  If I couldn't fix something at the customer's desk, I would bring it back to my office...where it would immediately begin working perfectly, and continue working perfectly when it went 'home'.

Occasionally we have problems with our computers, and DH, someone who can build computers and troubleshoot almost anything, after trying everything he can think of, will give up in disgust and declare that we must need to replace some expensive part. (It's never a cheap part.) I say "Turn it off and let it rest a while" and he'll argue that rest won't fix whatever problem it has. But sure enough, nine times out of ten the computer starts right up after sitting for a few hours. These are not overheating problems, either, but putting the computer in time out does work sometimes. And if time out doesn't work, thumping it is worth a shot.  ;D

We think the computers in our office have a crush on the IT guy, or just really like him. :)  We can be having problem upon problem with them, file many help requests with IT, and when he's actually there, standing in front of them ... they work just fine.

Two seconds after he leaves, boom. The problems are back. Sigh.

I solved that problem in our office.  I put a small photo of the IT guy inside every computer.  Don't ask me why but it worked... the computers suddenly only had legitimate issues from then on.

MissRose

  • Member
  • Posts: 1663
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2521 on: October 23, 2012, 06:49:11 AM »
I had a customer call in as we disabled his service for a good reason: problems with a lot of outgoing email bouncing back A LOT.  He was not happy that we did not call him and warn him.  Yes, we should have called him but if he was, I found no proof, and sometimes if a large amount of customers are affected, we may not be able to reach them all.  I had to repeat to him several times what he has to do to get service back, and he does have workarounds that take a few seconds longer to use until then.  I've had other customers call in with same scenarios demanding we enable service back NOW and think they do not have to do thinks like clean up dirty mailing lists as an example first among other things!

Sirius

  • Member
  • Posts: 9026
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2522 on: October 23, 2012, 01:08:00 PM »
If you want to use the very large and heavy grand piano we have stored... book it in advance OK?

Lol! Somebody just showed up to borrow it?

An artist who performed at our church some years back brought his own grand piano with him.  Now, I realize this isn't practical for everyone, but in my years of playing with a band I've found that it's always a good idea to bring what equipment you have and not rely on pianos, etc. that might be at a location.  Mr. Sirius plays keyboards, and he has a very nice portable keyboard - he used to play the one belonging to the lead singer, who was not a keyboard player, and he said the difference in quality is light night and day. 

He got to play a brand new baby grand for a church service, and he checked that piano over as thoroughly as if it was a car he was thinking of buying.  He told me later that it was easily one of the nicest pianos he's ever played.

Luci

  • Member
  • Posts: 7643
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2523 on: October 23, 2012, 04:55:18 PM »
If you want to use the very large and heavy grand piano we have stored... book it in advance OK?

Lol! Somebody just showed up to borrow it?

An artist who performed at our church some years back brought his own grand piano with him.  Now, I realize this isn't practical for everyone, but in my years of playing with a band I've found that it's always a good idea to bring what equipment you have and not rely on pianos, etc. that might be at a location.  Mr. Sirius plays keyboards, and he has a very nice portable keyboard - he used to play the one belonging to the lead singer, who was not a keyboard player, and he said the difference in quality is light night and day. 

He got to play a brand new baby grand for a church service, and he checked that piano over as thoroughly as if it was a car he was thinking of buying.  He told me later that it was easily one of the nicest pianos he's ever played.
Every instruments or electronic device is different.

I played many different pianos as a complete, untalented amature, and it take about 60 minutes to get used to the new slightly different touch, and I'm no artist!

I have used many different typewriters and when I was in data entry (keypunching computer cards or later keyboards directly into the computers), every machine, all manufactured and delived at the same time, was just a touch off. Even as a substitute school librarian in the '90s, each scanner was different even though they looked and worked the same.

I can't imagine being a true professional and artist trying to adjust to a different house piano regularly!

ladyknight1

  • Member
  • Posts: 11893
  • Not all those who wander are lost
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2524 on: November 02, 2012, 01:36:55 PM »
Time to resurrect this awesome thread.

Student SH is attending a community college in our great state. SH applies for admission to my university, which is not affiliated with her community college. SH contacts me to help her with her admission. SH is very difficult to understand (English is not her first language, but I am usually the best at understanding anyone) on the phone, and I have to close my door and turn off my music to understand her. SH does not listen well, and talks over me when I try to help her. SH received a bachelor's degree in a foreign country. I have tried emailing her, but she won't email me back.

Me: After looking at your file, I see that you have not taken English Composition I & II in the US. You will not be admissable by the university unless you take those courses or the TOEFL (a test of English). Even after you take the TOEFL, you will have to take English Comp I & II before being admitted to your program.
SH: But I am a US citizen. Why do I have to take this test?
Me: The test has nothing to do with your citizenship. You can take the test, or take the two English Comp courses. It is your choice.

This same conversation repeats daily over two weeks. We still can't get it through to her that she can't start unless she takes those courses. She doesn't want to talk to the advisor at her school, or drive to one of our sites to speak with one of ours. I am at the end of my rope. We have discovered that she wants a different answer and will keep calling until she gets it.

SH is back. Today alone, she has called 6 times and spent more than 30 minutes cumulative on the phone with our poor receptionist. She won't let him transfer her. I took pity on him and walked up to the desk to talk to her. She insisted on speaking with our (since retired) senior staff member. I explained that SR staff member no longer works here and, after looking at her file, I explained what steps she needs to take and sent them to her in an email. She has called four times since then.

I am at a loss.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

gorplady

  • Member
  • Posts: 616
  • “Put silk on a goat and it is still a goat”
    • PerfectDuluthDay
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2525 on: November 02, 2012, 10:36:22 PM »
Time to resurrect this awesome thread.

Student SH is attending a community college in our great state. SH applies for admission to my university, which is not affiliated with her community college. SH contacts me to help her with her admission. SH is very difficult to understand (English is not her first language, but I am usually the best at understanding anyone) on the phone, and I have to close my door and turn off my music to understand her. SH does not listen well, and talks over me when I try to help her. SH received a bachelor's degree in a foreign country. I have tried emailing her, but she won't email me back.

Me: After looking at your file, I see that you have not taken English Composition I & II in the US. You will not be admissable by the university unless you take those courses or the TOEFL (a test of English). Even after you take the TOEFL, you will have to take English Comp I & II before being admitted to your program.
SH: But I am a US citizen. Why do I have to take this test?
Me: The test has nothing to do with your citizenship. You can take the test, or take the two English Comp courses. It is your choice.

This same conversation repeats daily over two weeks. We still can't get it through to her that she can't start unless she takes those courses. She doesn't want to talk to the advisor at her school, or drive to one of our sites to speak with one of ours. I am at the end of my rope. We have discovered that she wants a different answer and will keep calling until she gets it.

SH is back. Today alone, she has called 6 times and spent more than 30 minutes cumulative on the phone with our poor receptionist. She won't let him transfer her. I took pity on him and walked up to the desk to talk to her. She insisted on speaking with our (since retired) senior staff member. I explained that SR staff member no longer works here and, after looking at her file, I explained what steps she needs to take and sent them to her in an email. She has called four times since then.

I am at a loss.

It's confusing to me, so I can understand why it's confusing to her. You say "You have to take the TOEFL or English Comp I & II." Then you say "Even if you take the TOEFL, you still have to take English Comp I & II." Why not just tell her she has to take English Comp I & II, and skip the TOEFL part, because it looks like she has to take those two classes anyway?



greencat

  • Member
  • Posts: 3899
  • Trap...Neuter...What was that third thing again?
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2526 on: November 03, 2012, 12:17:49 AM »
Time to resurrect this awesome thread.

Student SH is attending a community college in our great state. SH applies for admission to my university, which is not affiliated with her community college. SH contacts me to help her with her admission. SH is very difficult to understand (English is not her first language, but I am usually the best at understanding anyone) on the phone, and I have to close my door and turn off my music to understand her. SH does not listen well, and talks over me when I try to help her. SH received a bachelor's degree in a foreign country. I have tried emailing her, but she won't email me back.

Me: After looking at your file, I see that you have not taken English Composition I & II in the US. You will not be admissable by the university unless you take those courses or the TOEFL (a test of English). Even after you take the TOEFL, you will have to take English Comp I & II before being admitted to your program.
SH: But I am a US citizen. Why do I have to take this test?
Me: The test has nothing to do with your citizenship. You can take the test, or take the two English Comp courses. It is your choice.

This same conversation repeats daily over two weeks. We still can't get it through to her that she can't start unless she takes those courses. She doesn't want to talk to the advisor at her school, or drive to one of our sites to speak with one of ours. I am at the end of my rope. We have discovered that she wants a different answer and will keep calling until she gets it.

SH is back. Today alone, she has called 6 times and spent more than 30 minutes cumulative on the phone with our poor receptionist. She won't let him transfer her. I took pity on him and walked up to the desk to talk to her. She insisted on speaking with our (since retired) senior staff member. I explained that SR staff member no longer works here and, after looking at her file, I explained what steps she needs to take and sent them to her in an email. She has called four times since then.

I am at a loss.

It's confusing to me, so I can understand why it's confusing to her. You say "You have to take the TOEFL or English Comp I & II." Then you say "Even if you take the TOEFL, you still have to take English Comp I & II." Why not just tell her she has to take English Comp I & II, and skip the TOEFL part, because it looks like she has to take those two classes anyway?

In order for the prospective student to be admitted to LadyKnight's employer (my alma mater) she has to prove that she has English competency by either taking the test or showing that she has taken the English courses already.  In order to graduate from the University (or any other state-funded four-year college in my state) the student will need to take those two courses.  The TOEFL is offered on a frequent basis worldwide - taking the courses would require months before she was acceptable for admission.

rose red

  • Member
  • Posts: 9541
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2527 on: November 03, 2012, 07:51:46 AM »
In order for the prospective student to be admitted to LadyKnight's employer (my alma mater) she has to prove that she has English competency by either taking the test or showing that she has taken the English courses already.  In order to graduate from the University (or any other state-funded four-year college in my state) the student will need to take those two courses.  The TOEFL is offered on a frequent basis worldwide - taking the courses would require months before she was acceptable for admission.

So you're saying she need to take all three classes anyway.  First the TOEFL to prove her English skills and then the two classes to graduate.  I think the student should have just been told that.  The "or" is very confusing and the student was given too many details/scenarios.  (unless I'm the one confused).

NyaChan

  • Member
  • Posts: 3668
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2528 on: November 03, 2012, 10:34:36 AM »
I think streamlining it will help, but the bigger problem seems to be that the student doesn't want to take any of those classes/tests.  She isn't understanding that being a US Citizen does not satisfy the college's requirements for proving English language skills before admission.

Firecat

  • Member
  • Posts: 2683
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2529 on: November 03, 2012, 10:54:36 AM »
I think streamlining it will help, but the bigger problem seems to be that the student doesn't want to take any of those classes/tests.  She isn't doesn't want to understand that being a US Citizen does not satisfy the college's requirements for proving English language skills before admission.

Fixed that for you.  ;) But then, I pretty routinely have to give people information they don't want to hear, and it's amazing how many times they'll call or email, trying to get the answer they want instead of the answer that actually is, well, the answer.

mechtilde

  • Member
  • Posts: 5298
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2530 on: November 03, 2012, 11:00:46 AM »
If you want to use the very large and heavy grand piano we have stored... book it in advance OK?

Lol! Somebody just showed up to borrow it?

Sort of- they were having an event in a large function room, and wanted to be allowed to use it. Now whilst it is entirely possible to use it, it does need to be set up beforehand
NE England

Jocelyn

  • Member
  • Posts: 2013
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2531 on: November 03, 2012, 11:05:38 AM »
In order for the prospective student to be admitted to LadyKnight's employer (my alma mater) she has to prove that she has English competency by either taking the test or showing that she has taken the English courses already.  In order to graduate from the University (or any other state-funded four-year college in my state) the student will need to take those two courses.  The TOEFL is offered on a frequent basis worldwide - taking the courses would require months before she was acceptable for admission.

So you're saying she need to take all three classes anyway.  First the TOEFL to prove her English skills and then the two classes to graduate.  I think the student should have just been told that.  The "or" is very confusing and the student was given too many details/scenarios.  (unless I'm the one confused).
TOEFL isn't a class, it's a test, not terribly unlike the SAT or the ACT.
Basically the situation is that Student can take the TOEFL, pass it and begin at University right away; OR student can take Comp I and II, and begin at University two semesters from now. However, if Student choses option 1, she will still need to take Comp I and II at University. It all depends upon how quickly she wants to start at University, and, to a certain degree, how good she is at taking standardized tests. I've had students who had the skills, but were poor test-takers, so acing the classes was a possibility for them, but they might not be able to pass the test.

ladyknight1

  • Member
  • Posts: 11893
  • Not all those who wander are lost
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2532 on: November 03, 2012, 07:15:07 PM »
Time to resurrect this awesome thread.

Student SH is attending a community college in our great state. SH applies for admission to my university, which is not affiliated with her community college. SH contacts me to help her with her admission. SH is very difficult to understand (English is not her first language, but I am usually the best at understanding anyone) on the phone, and I have to close my door and turn off my music to understand her. SH does not listen well, and talks over me when I try to help her. SH received a bachelor's degree in a foreign country. I have tried emailing her, but she won't email me back.

Me: After looking at your file, I see that you have not taken English Composition I & II in the US. You will not be admissable by the university unless you take those courses or the TOEFL (a test of English). Even after you take the TOEFL, you will have to take English Comp I & II before being admitted to your program.
SH: But I am a US citizen. Why do I have to take this test?
Me: The test has nothing to do with your citizenship. You can take the test, or take the two English Comp courses. It is your choice.

This same conversation repeats daily over two weeks. We still can't get it through to her that she can't start unless she takes those courses. She doesn't want to talk to the advisor at her school, or drive to one of our sites to speak with one of ours. I am at the end of my rope. We have discovered that she wants a different answer and will keep calling until she gets it.

SH is back. Today alone, she has called 6 times and spent more than 30 minutes cumulative on the phone with our poor receptionist. She won't let him transfer her. I took pity on him and walked up to the desk to talk to her. She insisted on speaking with our (since retired) senior staff member. I explained that SR staff member no longer works here and, after looking at her file, I explained what steps she needs to take and sent them to her in an email. She has called four times since then.

I am at a loss.

It's confusing to me, so I can understand why it's confusing to her. You say "You have to take the TOEFL or English Comp I & II." Then you say "Even if you take the TOEFL, you still have to take English Comp I & II." Why not just tell her she has to take English Comp I & II, and skip the TOEFL part, because it looks like she has to take those two classes anyway?

In order for the prospective student to be admitted to LadyKnight's employer (my alma mater) she has to prove that she has English competency by either taking the test or showing that she has taken the English courses already.  In order to graduate from the University (or any other state-funded four-year college in my state) the student will need to take those two courses.  The TOEFL is offered on a frequent basis worldwide - taking the courses would require months before she was acceptable for admission.

The TOEFL is to demonstrate she is capable of communicating in English. She uses a translator when on the phone, and would have to demonstrate competency in speaking English to be admitted. Conversations take a very long time with her (she interrupts every statement on my end) and she will not respond to email, although she does read them.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Shalamar

  • Member
  • Posts: 309
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2533 on: November 10, 2012, 01:01:55 AM »
I used to take orders from store owners over the phone for all the stuff drug stores sell.   There was one guy who always asked for "cigarettes in the red package".    I don't smoke, but even if I did, I'd need more than that - size of cigarette, number of packages in the case, and, oh, I dunno - how about a NAME?

Whereupon he'd tell me to "go look on the shelf".  Now, I wasn't allowed to go into our warehouse, and even if I could just leave my desk and go run upstairs, there were certain things that had VERY restricted access.  Cigarettes were one of them.  I'd try to tell him this, and he'd get exasperated, saying "just go check!  How hard is it to go look on the shelf?"

Then he'd ask suspiciously "Are you NEW there?", and when I replied "Actually, I've worked here for over a year,", he'd say "Never mind, honey,  you'll get the hang of it eventually."

AAARGH!

PeterM

  • Member
  • Posts: 2326
Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2534 on: November 10, 2012, 02:12:37 AM »
I used to take orders from store owners over the phone for all the stuff drug stores sell.   There was one guy who always asked for "cigarettes in the red package".    I don't smoke, but even if I did, I'd need more than that - size of cigarette, number of packages in the case, and, oh, I dunno - how about a NAME?

Whereupon he'd tell me to "go look on the shelf".  Now, I wasn't allowed to go into our warehouse, and even if I could just leave my desk and go run upstairs, there were certain things that had VERY restricted access.  Cigarettes were one of them.  I'd try to tell him this, and he'd get exasperated, saying "just go check!  How hard is it to go look on the shelf?"

"Since you seem completely incapable of it, you tell me."

That said, I'm guessing Marlboros.