I used to take orders from store owners over the phone for all the stuff drug stores sell. There was one guy who always asked for "cigarettes in the red package". I don't smoke, but even if I did, I'd need more than that - size of cigarette, number of packages in the case, and, oh, I dunno - how about a NAME?
Whereupon he'd tell me to "go look on the shelf". Now, I wasn't allowed to go into our warehouse, and even if I could just leave my desk and go run upstairs, there were certain things that had VERY restricted access. Cigarettes were one of them. I'd try to tell him this, and he'd get exasperated, saying "just go check! How hard is it to go look on the shelf?"
Then he'd ask suspiciously "Are you NEW there?", and when I replied "Actually, I've worked here for over a year,", he'd say "Never mind, honey, you'll get the hang of it eventually."