Not really a patron request, but in the same vein.
I ordered some widgets from Widgets R Us when I worked for OurTown Medical Labs. I got an invoice from them and paid it, and then started getting late notices for completely different invoices. I called up to see what was wrong and was told that they were way past due and that I needed to pay them. But when I asked for details about the ordering and delivery, I was told that since I wasn't on the account, I couldn't have that information. I informed them that there would be no payment without them proving that the items had been ordered and delivered.
I started getting nasty phone calls from A/R clerks there. Once again, they told me my name wasn't listed on the account. I was very confused because I had started that account.
I finally got a hold of the main account manager at Widgets R Us. She was giving me the same information but this time she said, "Well you aren't listed on the account for OurTown Hospital or OurTown University Labs.
That's when it clicked. "This is OurTown Medical Labs. We aren't affiliated with the Hospital or University. Those are different accounts and I'm not sure why we are getting their bills."
She says, "Well why do they have different names?"
"Because they are different companies."
"But they're almost the same."
"No, they have OurTown in the name. OurTown has over a million people in it and many businesses use the name of the town."
"But you're all connected, right?"
"No we aren't"
I guess she had called up the other contacts, found out they had left their jobs, and decided to send them to "someone else at the company" which would be ME. She didn't notice that we had very different addresses and company names.
By the time I finally (in my take-charge voice) told her the conversation was ending, she had directed me to 1) Reorganize the management of all the medical labs in OurTown so we are all affiliated and shared a common management; 2) Fire the AP clerks who hadn't been paying her bills and promote myself to a position of management that oversaw all the AP for all companies; 3) Hand-write her checks to make sure she got it.
When the invoices came after that, I tossed them.