Also from yesterday...we had a blizzard, but Cassie and this lady were the stand outs...a patron came in eight minutes before we were going to close. She had papers to fax and we figured, okay, we can do this before we close, no problem.
Well, first she complained about the cost (We charge a dollar to fax, which is the cheapest rate going: Staples is next cheapest, but most people say to us "I am going to FedEx or UPS, these prices are ridiculous!" I always wonder what some people think when they get to UPS and are told the cost is three dollars for page one and 1.50 for each additional page.
Anyway, she hands over her fax materials and explains that it MUST go through "You HAVE to send it! It's due in at 5 p.m. at the state capitol. It's for a job."
She was quite clear that she had had this material for over two weeks and could have sent it any time in between, but nooooooo, it's more dramatic and exciting to send it in last minute. (I think some people wait until last minute because they think it's like a radio call in game where,if you are the ninth caller, you win a prize.)
So I dialed the first of two fax numbers and got...the ear piercing whistle that tells you lines are blocked with callers and then the annoying automatic voice came on to say "All breakers are full. Please hang up and try later." I tried both lines that she gave me several times each. And she WOULD NOT get that I could not keep trying all these lines indefinitely. We finally gave her h er money back, but she was really angry at us. Somehow it was our fault that she didn't get here last week or even the day before and it was also our fault, I guess, that the lines were blocked.
I asked my supervisor if I could make up a big sign reading "A failure to plan on your part does not constitute an emergency on mine."
The good news was: she provided us with a great story for the staff party we had that night.