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Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1451205 times)

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heartmug

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2610 on: January 22, 2013, 11:17:57 AM »
Cami: I've gotten an audible eyeroll, though, when I say, "Hold on while I get the pen," when what I mean is, "Hold on a second until I pick it up." I understand getting annoyed if the person takes more than a couple of seconds, but in most cases I'm not actually holding the pen in my hand while I make the call.

Rob

And then there's the pen curse I'm afflicted with.  You see, I can go through all the trouble of finding a pen and making sure it works, but for whatever reason, as soon as the person starts to give me the needed information, the pen stops working or explodes in spectacular fashion.  This happens with frightening regularity.

That used to happen to me a lot so much so when my kids were little I would have a crayon near the phone to write down messages with.
One option in a tug of war with someone is just to drop the rope.

BabylonSister

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2611 on: January 22, 2013, 11:50:06 AM »
Cami: I've gotten an audible eyeroll, though, when I say, "Hold on while I get the pen," when what I mean is, "Hold on a second until I pick it up." I understand getting annoyed if the person takes more than a couple of seconds, but in most cases I'm not actually holding the pen in my hand while I make the call.

Rob

And then there's the pen curse I'm afflicted with.  You see, I can go through all the trouble of finding a pen and making sure it works, but for whatever reason, as soon as the person starts to give me the needed information, the pen stops working or explodes in spectacular fashion.  This happens with frightening regularity.

That used to happen to me a lot so much so when my kids were little I would have a crayon near the phone to write down messages with.


My mom used to tie the pen with a length of yarn to the phone table.

mmswm

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2612 on: January 22, 2013, 12:21:11 PM »
Cami: I've gotten an audible eyeroll, though, when I say, "Hold on while I get the pen," when what I mean is, "Hold on a second until I pick it up." I understand getting annoyed if the person takes more than a couple of seconds, but in most cases I'm not actually holding the pen in my hand while I make the call.

Rob

And then there's the pen curse I'm afflicted with.  You see, I can go through all the trouble of finding a pen and making sure it works, but for whatever reason, as soon as the person starts to give me the needed information, the pen stops working or explodes in spectacular fashion.  This happens with frightening regularity.

That used to happen to me a lot so much so when my kids were little I would have a crayon near the phone to write down messages with.

I should do this.  I still have one kid little enough to have crayons around.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

Yarnspinner

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2613 on: January 23, 2013, 01:21:46 PM »
It happened again.

I've written about the patrons who want their own gmail/yahoo/aol accounts.  But they want US to sign them up, create their user ID and passwords and then, the next time they come in, they will ask us to log them in because they, of course, don't have to remember their ID and password; WE'LL remember it for them.

Today brought a new wrinkle to the proceedings.  A man was in with two women, one in her thirties the other in her twenties.  Neither one spoke English or anything close to it.   He wanted ME to sit down and create emails for them and explain to them how it was done. 

Sorry, I can speak some French and Spanish and even a little Japanese, but I do not know nor will I likely ever know how to speak Pakistani.  He, of course, KNEW how to create the accounts, but was quite up front about not feeling like it.  Even though he speaks the language. 

One of my (much younger and more patient) coworkers took over trying to show them what to do.  It has been two hours and they still don't have even their passwords created.  Younger and more patient coworker is looking waaaaay older and has become a lot snappier in the last two hours as well.

Yarnspinner

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2614 on: February 07, 2013, 01:36:39 PM »
And another one today....

Dear Sir,

However much you may wish it, the book you requested about Calypso Music and insisted it would be found in the 500s (natural sciences) is NOT about calypso music but about "the" Calypso--Jacques Cousteau's vessel.  My advice would be NOT to listen to "some guy who told you this is the book about music" and maybe listen to the librarian who can actually find what you are looking for.

Unfortunately, I guess he thought I was being mean or condescending when I explained WHY a book about Jacques Cousteau was NOT going to be about calypso music.  He said he would be back when "the guy" was here.

This is frustrating because it means one of my own coworkers told him the wrong book to request.

Elisabunny

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #2615 on: February 07, 2013, 02:45:23 PM »
And another one today....

Dear Sir,

However much you may wish it, the book you requested about Calypso Music and insisted it would be found in the 500s (natural sciences) is NOT about calypso music but about "the" Calypso--Jacques Cousteau's vessel.  My advice would be NOT to listen to "some guy who told you this is the book about music" and maybe listen to the librarian who can actually find what you are looking for.

Unfortunately, I guess he thought I was being mean or condescending when I explained WHY a book about Jacques Cousteau was NOT going to be about calypso music.  He said he would be back when "the guy" was here.

This is frustrating because it means one of my own coworkers told him the wrong book to request.

And no, the song about the Calypso does not count as Calypso Music.
You must remember this: a ghoti is still a fish...

PeterM

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Our librarian encountered what I can only hope was a once in a career request yesterday.

She was asked to provide a book that proves the world is round. Seems the patron thought the Shuttle disaster was a cover-up to keep the mission from discovering it's really flat. Why the patron waited ten (or twenty-seven?) years to look into this, or what she thought all the other hundred-plus shuttle missions were up to, were not part of the reference interview. Pity.

Needless to say, this was not actually an impossible request, but it also wasn't as simple as you might think. Leaving aside the patron's skepticism, my library doesn't stock Basic Knowledge For Basic Nitwits. The vast majority of books assume a certain minimum level of knowledge. The librarian managed to satisfy the patron, though, at least for the moment.

Seriously, though, a Flat-Earther. In Oregon. In 2013. I am simultaneously proud and ashamed to be an American.

Kaymyth

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Our librarian encountered what I can only hope was a once in a career request yesterday.

She was asked to provide a book that proves the world is round. Seems the patron thought the Shuttle disaster was a cover-up to keep the mission from discovering it's really flat. Why the patron waited ten (or twenty-seven?) years to look into this, or what she thought all the other hundred-plus shuttle missions were up to, were not part of the reference interview. Pity.

Needless to say, this was not actually an impossible request, but it also wasn't as simple as you might think. Leaving aside the patron's skepticism, my library doesn't stock Basic Knowledge For Basic Nitwits. The vast majority of books assume a certain minimum level of knowledge. The librarian managed to satisfy the patron, though, at least for the moment.

Seriously, though, a Flat-Earther. In Oregon. In 2013. I am simultaneously proud and ashamed to be an American.

They have their own webpage and forum.  There are actually a few entertaining reads in there in terms of ridiculously convoluted conspiracy theories and utterly daffy "science".

Yarnspinner

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Our librarian encountered what I can only hope was a once in a career request yesterday.

She was asked to provide a book that proves the world is round. Seems the patron thought the Shuttle disaster was a cover-up to keep the mission from discovering it's really flat. Why the patron waited ten (or twenty-seven?) years to look into this, or what she thought all the other hundred-plus shuttle missions were up to, were not part of the reference interview. Pity.

Needless to say, this was not actually an impossible request, but it also wasn't as simple as you might think. Leaving aside the patron's skepticism, my library doesn't stock Basic Knowledge For Basic Nitwits. The vast majority of books assume a certain minimum level of knowledge. The librarian managed to satisfy the patron, though, at least for the moment.

Seriously, though, a Flat-Earther. In Oregon. In 2013. I am simultaneously proud and ashamed to be an American.

Peter, I think you win for this month.  And somehow, given what I have heard from other friends who have lived on and off in Oregon, I'm not even blinking in surprise!  Maybe we can get the flat earther together with my patron who continues to use speeches out of context to prove that a) America was actually a Utopia prior to 1929 and b) FDR and his band of merry men orchestrated the Stock Market Crash to discredit Herbert Hoover.
I think they could be best friends.

NutMeg

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Our librarian encountered what I can only hope was a once in a career request yesterday.

She was asked to provide a book that proves the world is round. Seems the patron thought the Shuttle disaster was a cover-up to keep the mission from discovering it's really flat. Why the patron waited ten (or twenty-seven?) years to look into this, or what she thought all the other hundred-plus shuttle missions were up to, were not part of the reference interview. Pity.

Needless to say, this was not actually an impossible request, but it also wasn't as simple as you might think. Leaving aside the patron's skepticism, my library doesn't stock Basic Knowledge For Basic Nitwits. The vast majority of books assume a certain minimum level of knowledge. The librarian managed to satisfy the patron, though, at least for the moment.

Seriously, though, a Flat-Earther. In Oregon. In 2013. I am simultaneously proud and ashamed to be an American.

They have their own webpage and forum.  There are actually a few entertaining reads in there in terms of ridiculously convoluted conspiracy theories and utterly daffy "science".

I LOVE that forum. However I am relatively sure a substantial portion of them are just trolls. Still entertaining though.
"You're hostages! This is a life-and-death situation here. Start acting like it! We're your captors. We're armed. There's rules. There's a whole school of etiquette to this!" - Dr. Daniel Jackson                

PastryGoddess

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Our librarian encountered what I can only hope was a once in a career request yesterday.

She was asked to provide a book that proves the world is round. Seems the patron thought the Shuttle disaster was a cover-up to keep the mission from discovering it's really flat. Why the patron waited ten (or twenty-seven?) years to look into this, or what she thought all the other hundred-plus shuttle missions were up to, were not part of the reference interview. Pity.

Needless to say, this was not actually an impossible request, but it also wasn't as simple as you might think. Leaving aside the patron's skepticism, my library doesn't stock Basic Knowledge For Basic Nitwits. The vast majority of books assume a certain minimum level of knowledge. The librarian managed to satisfy the patron, though, at least for the moment.

Seriously, though, a Flat-Earther. In Oregon. In 2013. I am simultaneously proud and ashamed to be an American.

Google is both wonderful and terrifying all at the same time.  I believe this needs to go into the brain hurty thread for sure.

mbbored

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In the class I'm TAing, the students have been assigned to do a critique of a recent scientific journal article.

One student emailed me to say that she didn't feel she could adequately critique the paper's statistical section since they only cited one textbook. Could I email the authors, ask them to do further literature research and pass any additional information they provide me on to her by tomorrow morning?

bloo

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In the class I'm TAing, the students have been assigned to do a critique of a recent scientific journal article.

One student emailed me to say that she didn't feel she could adequately critique the paper's statistical section since they only cited one textbook. Could I email the authors, ask them to do further literature research and pass any additional information they provide me on to her by tomorrow morning?

I'm dying to know how you replied to Her Royal Highness?

mbbored

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In the class I'm TAing, the students have been assigned to do a critique of a recent scientific journal article.

One student emailed me to say that she didn't feel she could adequately critique the paper's statistical section since they only cited one textbook. Could I email the authors, ask them to do further literature research and pass any additional information they provide me on to her by tomorrow morning?

I'm dying to know how you replied to Her Royal Highness?

I didn't. I set a policy that I can't guarantee an answer to an email sent after 5 o'clock and any email response on the weekend would be hit or miss.

Jocelyn

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That's another thing- I'm always amazed by students emailing me in the middle of the night, or on weekends, wanting a response before the next working day. Just because you're up at 1 am doesn't mean I am!